MI
Product Support Specialist providing technical support for Mindex products. Triage customer inquiries and troubleshoot product - related issues in a hybrid work environment.
About the role
- Assist users with account or product questions via email and chat (no phone calls)
- Provide accurate, efficient support using tools and internal resources
- Moderate user-generated content to ensure compliance with platform standards
- Identify and report harmful or inappropriate material
- Communicate clearly and professionally in German and English
- Work on a hybrid schedule supporting users and keeping online platforms safe
Requirements
- Fluent German (C2)
- Intermediate English (B2 or higher)
- Basic tech skills (Microsoft Office, web-based tools)
- Strong attention to detail and written communication
- Flexibility to work rotating shifts (including weekends/evenings)
- No prior experience required; full training provided
- Team-first attitude and willingness to learn
- Support via email and chat only (no phone calls)
Benefits
- Hybrid work model (home + office)
- Relocation support: flight contribution, airport pickup, hotel stay
- Full onboarding & training provided
- Health insurance after 6 months
- Career growth opportunities within the company
- International team and work environment
- A chance to live in Malta (sunny, safe, English-speaking)
- Opportunity to improve English skills
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
BS
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