MI
Product Support Specialist providing technical support for Mindex products. Triage customer inquiries and troubleshoot product - related issues in a hybrid work environment.
About the role
- Consistent communication with customers via telephone and email on a daily basis
- Providing travel consultation using the system
- Supporting travelers in navigating unforeseen travel challenges
- Handling post-sales customer inquiries, including cancellations and complaints
- Implementing enhancements to streamline processes
- Collaborating with teams across various locations and industries to deliver excellent service
Requirements
- Proficient in customer service with hands-on experience (min 1 year)
- Advanced proficiency in German (C1 level)
- Proficiency in English (B2 level)
- Strong problem-solving and communication skills
- Ability to deliver exceptional customer service
Benefits
- Flexible benefits
- Hybrid remote work
- Permanent type of contract
- Wellbeing resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
BS
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