Customer Care Agent assisting customers with inquiries in rental services and app functions. Join our diverse team in a hybrid role based in Berlin.
BI
Hybrid Customer Service Representative
Posted 4 months ago
About the role
- Customer Service Representative providing exceptional customer service for Bonfe, a home service provider. Managing calls and advocating for customers while collaborating with team members in a supportive environment.
Responsibilities
- Manage inbound and outbound customer calls in line with department KPIs
- Deliver exceptional service using empathy, problem-solving, and clear communication
- Advocate for both the customer and Bonfe’s reputation
- Collaborate with team members to achieve company and departmental goals
- Participate in ongoing training and career development
Requirements
- Positive attitude and strong communication skills
- Ability to stay calm under pressure and handle unexpected challenges
- Accountability and honesty
- Eagerness to help customers and teammates alike
- Strong multitasking and time management skills
- Problem-solving mindset and attention to detail
- Open to feedback and committed to continuous self-improvement
- Customer service experience (call center background is a plus)
- Familiarity with Microsoft Office and standard office equipment
Benefits
- Medical and dental coverage, with 100% Bonfe-paid premium after 60 days
- Optional vision insurance
- 401(k) Plan with generous company match (eligible after 6 months)
- Paid Time Off to relax and recharge
- Paid Training & professional development
- Uniforms Provided
Job title
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Experience level
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Degree requirement
Location requirements
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