Resolution Specialist in Contact Center managing high volume customer inquiries via phone and chat. Collaborating with associates to resolve issues in a customer - focused environment.
About the role
- Customer Service Representative in a call center for Sport-Thieme, guiding customers through products and services. Role includes account creation and data verification for customer satisfaction.
Responsibilities
- Provide telephone-based advice to our customers on products, deliveries and promotions
- Serve as the first point of contact for our customers
- Accept and process orders
- Create new customer accounts and verify existing customer data
Requirements
- Completed commercial apprenticeship or equivalent vocational training
- Reliable and a team player
- Flexible working hours Monday to Friday between 7:30 AM and 6:00 PM
- Excellent spoken and written German
- Confident and friendly telephone manner
- Good PC/computer skills
Benefits
- Guaranteed 13th-month salary
- 14th salary depending on a successful financial year
- 30 days of vacation per year
- Mobile working (remote work)
- Free health-related benefits, including company health insurance and on-site massages
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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