Call Center Rep handling member inquiries and loan support at A+ Federal Credit Union. Responsible for assisting members and promoting credit union services in a professional manner.
AU
Onsite Call Center Representative – Spanish Bilingual Preferred
Posted 4 days ago
About the role
- Call Center Representative assisting members at A+ Federal Credit Union by answering inquiries and providing account support via phone. Promoting credit union products and services while ensuring quality customer service.
Responsibilities
- Answer all incoming calls within the established ring time goal
- Ensure proper identification of members using Security PINs or approved security questions prior to releasing information or conducting transactions
- Educate/advise members on questions relating to accounts, rate information, product or service requests, and/or error resolutions after completing any necessary research
- Use online account opening system to open various types of accounts for members
- Prepare and submit all wire transfer requests following appropriate procedures
Requirements
- High school diploma or GED equivalent
- Minimum of six months financial institution experience or equivalent call center experience preferred
- Skilled use of phone system, computer, and all related software
- Basic math/accounting skills
- Excellent verbal and written communication skills
- Research and problem solving skills
- Bilingual Spanish preferred
Benefits
- Eligible for incentives of up to $400 per month
- Work from home eligibility after six months with Meets Standard Performance & Manager Approval
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Contact Center Back Office Team Leader for Volton overseeing the coordination of escalated customer cases and ensuring effective resolution. Leading a team to enhance customer experience.
On - Site Medical Call - Center Specialist coordinating organ and tissue donation at DCI Donor Services. Engaging with donor families and managing medical information with compassion and accuracy.
Donor Specialist helping families through the organ donation process for DCI Donor Services. Responsible for facilitating communication and support during sensitive times regarding donation.
Contact Center Specialist I supporting client interactions for financial inquiries. Providing quality customer service through inbound calls in a flexible work environment.
Contact Center Supervisor leading client support specialists for Nuvei, a fintech company. Managing performance, mentoring staff, and ensuring compliance with processing requirements.
Overseeing call center and software licensing operations at Wind River. Managing support team, handling licensing matters, and optimizing support infrastructure.
Contact Center Executive managing leads generated from digital campaigns for Drevdom, specializing in commercial process optimization. Focused on qualifying opportunities through intensive phone engagement.
Technical Call Center Specialist at Technogym ensuring customer satisfaction. Responsible for resolving customer issues and managing technical support queries.
Contact Center Specialist leveraging customer service skills to assist clients and advisors in a financial planning company. Engaging in multiple service areas while supporting professional development through licensing training.