Assistant role focusing on VAT data analysis and internal training for multinational clients at KPMG in Budapest. Opportunity to develop language and Excel skills while collaborating with diverse teams.
About the role
- Analista de Atendimento proporcionando suporte e soluções para os clientes da Biz. Gerenciando demandas e garantindo uma experiência excepcional em atendimento ao cliente na empresa.
Responsibilities
- Analyze, handle, and follow up on incidents (tickets) from the Customer Service Center;
- Provide support via email, WhatsApp, and digital channels (e.g., social media);
- Monitor and update spreadsheets with ticket status;
- Forward and open tickets for internal departments;
- Make occasional outbound contacts to customers;
- Support internal teams with questions and processes related to customer service;
- Assist the customer service team with guidance and process updates;
- Prepare operational reports on tasks performed.
Requirements
- Availability to work a 6x1 schedule (one day off per week + two Sundays per month);
- Currently enrolled in a bachelor's degree or an undergraduate technologist program;
- Previous experience in customer service;
- Experience interacting with customers through channels such as email, chat, RA, BACEN, LinkedIn, Instagram, Google Play, and others;
- Excellent written and verbal communication skills;
- Organized and detail-oriented;
- Ability to work collaboratively in a team and across different departments;
- Eagerness to learn and develop within the area;
- Basic Excel knowledge is a plus;
- Proactive attitude;
- Initiative to identify opportunities, carry out strategic approaches, record interactions in a structured way, and ensure effective follow-up throughout the customer relationship funnel.
Benefits
- SulAmérica health plan for the employee, with the option to add dependents by paying only the co-payment;
- Dental plan for the employee and dependents;
- Life insurance;
- Meal voucher of R$ 1,016.66 and food allowance of R$ 798.06 to help everyone eat well;
- Flexible dress code;
- Childcare assistance for dependents up to 6 years and 11 months. At Biz, we believe the well-being of our employees and their families is essential; this benefit supports parents in their journeys;
- Work regime: 6x1 schedule (one day off per week + two Sundays per month) — in-office presence required only twice a week;
- Annual bonus based on corporate targets;
- Totalpass for employees and dependents. Totalpass is a corporate fitness and wellness platform that provides access to gyms, partner studios, nutrition programs, therapies, and more to support physical and mental health;
- Partnership with Posher, a startup offering well-being services such as workplace exercise, yoga, mindfulness, group psychotherapy, travel tips, and more;
- Partnership with SESC.
Job title
Job type
Experience level
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Not specified
Degree requirement
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