Commercial Analyst supporting DACH market expansions, sourcing leads, and facilitating healthcare partnerships. Engage with hospitals and healthcare practices to grow sales in the region.
About the role
- Analista de Atendimento proporcionando suporte e soluções para os clientes da Biz. Gerenciando demandas e garantindo uma experiência excepcional em atendimento ao cliente na empresa.
Responsibilities
- Analyze, handle, and follow up on incidents (tickets) from the Customer Service Center;
- Provide support via email, WhatsApp, and digital channels (e.g., social media);
- Monitor and update spreadsheets with ticket status;
- Forward and open tickets for internal departments;
- Make occasional outbound contacts to customers;
- Support internal teams with questions and processes related to customer service;
- Assist the customer service team with guidance and process updates;
- Prepare operational reports on tasks performed.
Requirements
- Availability to work a 6x1 schedule (one day off per week + two Sundays per month);
- Currently enrolled in a bachelor's degree or an undergraduate technologist program;
- Previous experience in customer service;
- Experience interacting with customers through channels such as email, chat, RA, BACEN, LinkedIn, Instagram, Google Play, and others;
- Excellent written and verbal communication skills;
- Organized and detail-oriented;
- Ability to work collaboratively in a team and across different departments;
- Eagerness to learn and develop within the area;
- Basic Excel knowledge is a plus;
- Proactive attitude;
- Initiative to identify opportunities, carry out strategic approaches, record interactions in a structured way, and ensure effective follow-up throughout the customer relationship funnel.
Benefits
- SulAmérica health plan for the employee, with the option to add dependents by paying only the co-payment;
- Dental plan for the employee and dependents;
- Life insurance;
- Meal voucher of R$ 1,016.66 and food allowance of R$ 798.06 to help everyone eat well;
- Flexible dress code;
- Childcare assistance for dependents up to 6 years and 11 months. At Biz, we believe the well-being of our employees and their families is essential; this benefit supports parents in their journeys;
- Work regime: 6x1 schedule (one day off per week + two Sundays per month) — in-office presence required only twice a week;
- Annual bonus based on corporate targets;
- Totalpass for employees and dependents. Totalpass is a corporate fitness and wellness platform that provides access to gyms, partner studios, nutrition programs, therapies, and more to support physical and mental health;
- Partnership with Posher, a startup offering well-being services such as workplace exercise, yoga, mindfulness, group psychotherapy, travel tips, and more;
- Partnership with SESC.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
IT Service Desk Analyst providing comprehensive IT support to ALDI colleagues across multiple regions. Analyze issues, install programs, and collaborate on IT solutions while maintaining high service standards.
IT Service Desk Analyst providing high - quality IT support to ALDI colleagues across US, Australia, and Europe. Engaging in troubleshooting IT errors and collaborating with various groups.
IT Service Desk Analyst providing support for ALDI colleagues via phone and email. Analyzing IT errors and collaborating with various groups for effective solutions.
TA Analyst I managing end - to - end transactions for assigned portfolios in insurance business. Ensuring high - quality deliverables and collaboration with cross - functional teams.
Analyst managing settlements and trade support for JM Finn clients while ensuring compliance. Responsibilities include trading activities, reconciliation, and liaising with custodians and counterparties.
Senior Analyst leading financial analysis and valuation modeling at Rea. Mentoring junior analysts and providing insights in transaction advisory services.
Senior Treasury Analyst overseeing daily cash operations and supporting liquidity management at U.S. Silica. Requires strong finance background and expertise in treasury processes and systems.
Lead fraud prevention strategy at dLocal, optimizing risk mitigation and user experience. Collaborate with data insights to drive the team's AI - first culture.
NCLCC Analyst actively engaging in data analysis to combat County Line Drug Supply and support vulnerable individuals. Collaborating with multiple teams to improve the national threat response.