Senior Analyst managing bereavement - related cases in HR at RTX Corporation. Collaborating with vendors and internal teams to improve overall employee and family experience.
About the role
- Analista de Atendimento proporcionando suporte e soluções para os clientes da Biz. Gerenciando demandas e garantindo uma experiência excepcional em atendimento ao cliente na empresa.
Responsibilities
- Analyze, handle, and follow up on incidents (tickets) from the Customer Service Center;
- Provide support via email, WhatsApp, and digital channels (e.g., social media);
- Monitor and update spreadsheets with ticket status;
- Forward and open tickets for internal departments;
- Make occasional outbound contacts to customers;
- Support internal teams with questions and processes related to customer service;
- Assist the customer service team with guidance and process updates;
- Prepare operational reports on tasks performed.
Requirements
- Availability to work a 6x1 schedule (one day off per week + two Sundays per month);
- Currently enrolled in a bachelor's degree or an undergraduate technologist program;
- Previous experience in customer service;
- Experience interacting with customers through channels such as email, chat, RA, BACEN, LinkedIn, Instagram, Google Play, and others;
- Excellent written and verbal communication skills;
- Organized and detail-oriented;
- Ability to work collaboratively in a team and across different departments;
- Eagerness to learn and develop within the area;
- Basic Excel knowledge is a plus;
- Proactive attitude;
- Initiative to identify opportunities, carry out strategic approaches, record interactions in a structured way, and ensure effective follow-up throughout the customer relationship funnel.
Benefits
- SulAmérica health plan for the employee, with the option to add dependents by paying only the co-payment;
- Dental plan for the employee and dependents;
- Life insurance;
- Meal voucher of R$ 1,016.66 and food allowance of R$ 798.06 to help everyone eat well;
- Flexible dress code;
- Childcare assistance for dependents up to 6 years and 11 months. At Biz, we believe the well-being of our employees and their families is essential; this benefit supports parents in their journeys;
- Work regime: 6x1 schedule (one day off per week + two Sundays per month) — in-office presence required only twice a week;
- Annual bonus based on corporate targets;
- Totalpass for employees and dependents. Totalpass is a corporate fitness and wellness platform that provides access to gyms, partner studios, nutrition programs, therapies, and more to support physical and mental health;
- Partnership with Posher, a startup offering well-being services such as workplace exercise, yoga, mindfulness, group psychotherapy, travel tips, and more;
- Partnership with SESC.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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