MI
Product Support Specialist providing technical support for Mindex products. Triage customer inquiries and troubleshoot product - related issues in a hybrid work environment.
About the role
- Online Customer support via several channels including phone, email, and social media;
- Support of sales by being aware of current trends, styles, and availability of products;
- Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule;
- Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions;
- Being front line voice and ears of Farfetch.
Requirements
- Native Arabic speaker;
- Has excellent verbal and written communication skills in English (essential minimum C1 level), both spoken and written
- Experienced in customer service ( 1 year), in a fashion environment;
- Proficient in the use of IT systems, both customer service specific and windows packages;
- Experience with written skills;
- Knowledgeable of fashion/fashion brands;
- Exceed customers' expectations;
- Available to work in Cairo (hybrid work).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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