Customer Service & Operations Analyst supporting contact centres. Identifying performance gaps and enhancing customer service processes while developing analytical skills.
About the role
- Danish Customer Service Advisor providing exceptional care to B2B customers in the payment industry. Engaging with clients via phone and email while managing administrative tasks in a hybrid work environment.
Responsibilities
- Connect with B2B customers via phone and email, providing service-oriented solutions.
- Keep things organized by handling admin tasks and following up on questions and requests.
- Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.
Requirements
- Native-level proficiency in Danish (both spoken and written) and a good command of the English language.
- A high school diploma or equivalent qualification is necessary.
- Previous customer service experience is a bonus but not a deal-breaker.
- Your communication skills should be on point for confidently interacting with customers.
- You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
- Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
- Comfortable using computer systems and various software applications.
- Ability to work flexible shifts, including evenings, weekends, and holidays, due to the dynamic nature of customer needs.
Benefits
- A hybrid work model —combine office and remote work.
- Competitive salary + evening compensation.
- Career growth opportunities within a fast-paced, international company.
- Extensive training and development to set you up for success.
- Fun and lively workplace with diverse cultures and team events.
- Perks: Free coffee, fresh fruit, Spanish lessons, PT sessions, and mental health support via the Ifeel app.
Job title
Job type
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Not specified
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