Senior Consultant Banking contributing to strategic transformation projects in the banking sector. Collaborating with clients to optimize business processes and digital transformation initiatives.
About the role
- Customer Relationship Consultant supporting NDIS participants at nib Thrive. Onboarding clients and providing guidance while fostering relationships with service providers and families.
Responsibilities
- Answering incoming phone calls, emails and live chat enquiries
- Responding to requests for information utilising Instacare and NDIS core systems, scripts and templates
- Support and manage clients through the onboarding process
- Proactively manage Instacare clients (and/or their Principal Carers) to assist and educate them in the use of their NDIS funds (where they don’t have support coordination)
- Provide Plan Management phone support as the first contact
- Foster positive relationships with clients – be their trusted NDIS advisor
- Initial training will take place in person at the Mulgrave hub. After that, the role will transition to a hybrid working model, with 1–2 days per week in the office and the remaining days working from home.
Requirements
- Strong communication skills with a confident, friendly phone manner and a "can-do" attitude
- Proven ability to multitask, take initiative, and self-manage workflow with great attention to detail
- At least 2 years of experience in administrative, customer service, or accounts roles, with a solid understanding of online technology and systems
- Experience in the NDIS or disability sector and qualifications in a related field (desirable but not mandatory)
Benefits
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
- The opportunity to give back to the community through paid leave for volunteering through nib Foundation
- Support your better health – whatever that looks for you - through our nib Well Program and corporate fitness discounts
- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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