Analista de PCP Senior responsible for strategic planning and control of production in innovative industry. Ensuring balance between demand, productivity capacity, stocks, and service level.
About the role
- Customer Relationship Analyst at Stone providing post-sales support across multiple communication channels. Aiming for high customer satisfaction and efficient problem resolution.
Responsibilities
- You will be responsible for post-sales support, regardless of the Stone product, through one of our four communication channels (email, chat, WhatsApp, or phone) and via CRM.
- During your work, you will be evaluated against quality and efficiency goals that allow us to measure service in pursuit of continuous improvement for our customers. After all, our objective is not only to resolve issues but also to delight Brazilian entrepreneurs.
Requirements
- Strong verbal and written communication skills
- University degree in progress or completed
- Prior experience in Customer Relationship (minimum 1 year)
- Didactic and customer-focused
- Problem-solving and decision-making skills
- Ability to prioritize and handle multiple tasks simultaneously
Benefits
- 🩺 Health and Dental Insurance
- 🏥 Vitta Digital Hospital: we have a multidisciplinary medical team, therapists and a health team available 24/7 for fast and convenient access
- 🥗 Meal Voucher and/or Food Voucher - Sodexo
- 💪 Gympass
- 👶 Childcare Assistance - for children up to 5 years and 11 months
- 💚 Life Insurance
- 🚗 Transportation Voucher (for on-site positions only)
- 🌴 SESC benefits
- 💰 Fixed Salary + Profit Sharing (PLR) (when eligibility criteria are met)
- ✏ Education Benefit - internal platform with access to books, podcasts, training and video lessons for self-development (Studa and StoneCo Library)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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