AH
Ascend HealthcareBilingual Associate Clinical Social Worker, ACSW
Bilingual Associate Clinical Social Worker providing counseling and therapy treatment through a hybrid model. Services will be provided to patients throughout California.
About the role
- Employ call quality and customer satisfaction techniques to maximize the customer’s satisfaction with the call.
- Ensure the highest level of customer service through direct contact with drivers, potential drivers, BMW Centers, field staff, and BMW headquarters.
- Research the background of the inquiry or complaint with appropriate personnel at the dealership and investigate customer service history through repair orders, CRM, Warranty System, and other resources.
- Work closely with the dealer, field staff, and customer to use all resources necessary to negotiate a resolution that is mutually satisfactory to the customer and to BMW.
- Escalate application or service-related issues that affect the customer negatively to your Team Leader or Manager for review/resolution.
Requirements
- High School Diploma or equivalent
- 6-12 months experience in Customer Service, Customer Relations Experience
- Fluent in both verbal and written French in a business/professional context
- Bachelor's Degree (Preferred)
- 1 - 2 years Automotive industry experience (Preferred)
- 1 - 2 years of service industry experience, dealing directly with customers (Retail, Food Industry, etc.) (Preferred)
- 1 - 2 years Sales experience or in a role leveraging negotiation skills (Preferred)
Benefits
- Medical, Dental, and Vision insurance
- 401(k) with Company match and Retirement Income Account
- Employee vehicle program
- Bonus eligibility
- Paid Parental Leave
- Generous PTO and Company paid holidays
- Voluntary Benefits to fit your needs
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N(
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