Customer Service Associate at Canada Life offering assistance to clients in both French and English. Responsible for communication and support related to policy inquiries and management.
About the role
- Customer Service Manager providing assistance in German and French for an insurance company. Engaging with clients, analyzing claims, and maintaining communication in both languages.
Responsibilities
- Respond to customer inquiries by phone and email
- Perform tasks related to handling insurance claims for our policyholders within defined responsibilities and processes
- Receive and review claims notifications received by mail and enter them into the system
- Analyze and explain settlement statements to clients by email or phone
- Contact veterinarians to complete claim files
- Conduct various correspondence in German and French by mail, email, or phone
- Handle other miscellaneous tasks
Requirements
- Strong computer skills
- Fluent German – spoken and written (German/Swiss German native-level required)
- Good command of French
- Accuracy, attention to detail, sense of responsibility, autonomy, and team spirit
Benefits
- Autonomy in your work and organization
- Opportunity to gain skills and a deeper understanding of the medical field
- Small team with strong group cohesion
- Varied and diverse work
- Close contact with clients
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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