Hybrid Customer Operations Specialist, Banking

Posted last month

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About the role

  • Support the operations of a major global bank, helping customers feel supported, understood, and well-served.
  • Chat to customers over telephone, chat, or email about their accounts, products and services.
  • Manage requests and complaints, escalating where needed for resolution.
  • Contact customers to agree on repayment plans and resolve overdue accounts.
  • Investigate and analyse customer feedback to improve service quality.
  • Maintain accurate records and ensure compliance with internal processes.
  • Collaborate with operations, risk and compliance teams to ensure smooth service.
  • Contribute to internal improvement initiatives and support wider project teams.

Requirements

  • No previous banking or customer service experience required; up to four years’ experience accepted.
  • Strong communicators with a positive, customer-first mindset.
  • Ability to stay composed in challenging situations.
  • Curious, detail-oriented, and tech-confident.
  • Comfortable using digital tools and working with multiple systems.
  • Organised, responsive and eager to learn.
  • Motivated to build a career in customer operations or financial services.
  • Applicants asked to provide CV and answer initial questions about salary expectations, location, notice period, and right to work.

Benefits

  • A competitive starting salary with potential performance-based reviews every 6 months.
  • Full training and structured onboarding on our award-winning Elevate Programme.
  • Ongoing coaching, feedback and one-to-one career support.
  • Access to online training services and one-to-one coaching for ongoing development.
  • Coverage through a health cash plan.
  • Participation in our cycle-to-work scheme.
  • Opportunities to participate in social, community, and voluntary activities.
  • Clear development pathway into banking, operations or risk.

Job title

Customer Operations Specialist, Banking

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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