Customer Operations Manager at Tourlane ensuring outstanding travel experiences for customers through booking management and coordination with global partners.
Responsibilities
Verantwortung für die individuellen Reisebuchungen der Kunden
Bearbeitung von Buchungen, Änderungen und Bestätigungen
Enge Zusammenarbeit mit Kollegen zur Gewährleistung reibungsloser Kommunikation
Proaktive Bearbeitung von Herausforderungen zur Sicherstellung des Kundenerlebnisses
Verantwortung für eigene Leistungs- und Buchungs-KPI
Requirements
1-3 Jahre Erfahrung in der Tourismusbranche
Gute mündliche und schriftliche Englisch- sowie Deutschkenntnisse
Erfahrung mit funktionsübergreifender Arbeit
Fähigkeit, verschiedene Aufgaben effektiv zu priorisieren
Qualitätsbewusstsein und hoher Anspruch an die eigene Arbeit
Bereitschaft, ab dem 1. Dezember zu starten.
Benefits
Flexibles Arbeiten: entweder remote (bei Standort außerhalb Berlins) oder hybrid
Wir teilen deine Leidenschaft für das Reisen: genieße es, mit unserem neuen Programm auch bis zu 5 Monate im Ausland zu arbeiten
Hundefreundliches Office: Wir können es kaum erwarten, deinen Vierbeiner kennenzulernen!
Ein umfassendes Onboarding: Wir bringen dir in unserem Customer Service Bootcamp alles bei, was du brauchst, um bei uns erfolgreich zu sein.
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