Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
About the role
- Customer Operations Manager at Tourlane ensuring outstanding travel experiences for customers through booking management and coordination with global partners.
Responsibilities
- Verantwortung für die individuellen Reisebuchungen der Kunden
- Bearbeitung von Buchungen, Änderungen und Bestätigungen
- Enge Zusammenarbeit mit Kollegen zur Gewährleistung reibungsloser Kommunikation
- Proaktive Bearbeitung von Herausforderungen zur Sicherstellung des Kundenerlebnisses
- Verantwortung für eigene Leistungs- und Buchungs-KPI
Requirements
- 1-3 Jahre Erfahrung in der Tourismusbranche
- Gute mündliche und schriftliche Englisch- sowie Deutschkenntnisse
- Erfahrung mit funktionsübergreifender Arbeit
- Fähigkeit, verschiedene Aufgaben effektiv zu priorisieren
- Qualitätsbewusstsein und hoher Anspruch an die eigene Arbeit
- Bereitschaft, ab dem 1. Dezember zu starten.
Benefits
- Flexibles Arbeiten: entweder remote (bei Standort außerhalb Berlins) oder hybrid
- Wir teilen deine Leidenschaft für das Reisen: genieße es, mit unserem neuen Programm auch bis zu 5 Monate im Ausland zu arbeiten
- Hundefreundliches Office: Wir können es kaum erwarten, deinen Vierbeiner kennenzulernen!
- Ein umfassendes Onboarding: Wir bringen dir in unserem Customer Service Bootcamp alles bei, was du brauchst, um bei uns erfolgreich zu sein.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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