Service Operations Analyst ensuring accurate billing and high - quality reporting for call center and help desk services. Collaborating across teams to lead process improvements and manage client communications.
About the role
- Operations Manager overseeing field services and coordinating activities with contractors and clients at ServiceLink. Focused on team management and daily production targets.
Responsibilities
- Manage a team of employees responsible for reviewing contractor bids and coordinating property preservation activity with investors, insurers and clients.
- Maintain strong focus on daily production (staff outflow) and pipeline management (volume inflow).
- Responsible for contributing to the hiring process, interviewing and disciplinary action.
- Coordinate processes and build strong working relationships across teams.
- Respond to audit and non-compliance issues as discovered and presented by management.
- Assign work to staff when needed.
Requirements
- High School diploma or equivalent required.
- Strong verbal and written communication skills required.
- Prefer 1-2 years management experience.
- Ability to excel in a high-impact position with fast-paced, deadline driven environment required.
- Prefer 1-2 years property claims experience, property preservation experience or construction knowledge.
Benefits
- Health, vision, dental and life insurance
- 401(k) plans
- Employee Stock Purchase Plan
- Paid vacation and sick time
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