Hybrid Customer Operations Engineer

at OpenCV

• Job title: Customer Operations Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, Cloud, DNS, Firewalls, Python, Switching
• Location requirements: Hybrid, Noida, India

About the role

• Network and Security Engineer focused on implementing secure network infrastructures at Open Systems. Monitoring and analyzing network performance and threats while collaborating with multiple teams.

Responsibilities

• Deploy and manage network security controls such as firewalls, IDS/IPS, proxies, VPNs, and email security systems.
• Deploy and manage SD-WAN solutions to optimize application performance and branch connectivity.
• Monitor and analyze network traffic, logs, and alerts to detect and respond to potential threats in real time.
• Deploy and configure Security and Networking Appliances and VPN tunnels for secure hybrid cloud connectivity.
• Support incident response and perform root cause analysis for network or security events.
• Continuously evaluate and enhance network architecture, recommending improvements aligned with business and technology objectives.
• Implement QoS (Quality of Service) policies to ensure network performance optimization.
• Passion for efficient operations and Python, bash-scripting, and APIs to enhance efficiency and minimize manual intervention.

Requirements

• Bachelor’s degree (or higher) in Computer Science, Information Technology, or a related field
• Certifications such as CCNA, CCNP, CompTIA Security+, Fortinet NSE, or Palo Alto PCNSE
• Familiarity with telecom Networking, Zero Trust architecture, SASE, and modern cloud networking
• Deep understanding of networking protocols: Routing, Switching, VLANs, subnets, VPN, IPSec, DHCP, OSPF, DNS, etc.
• Advanced knowledge of security frameworks and architectures (SASE, SD-WAN, ZTNA, Zero Trust)
• Hands-on experience with firewalls, URL filtering and email security gateways
• Proficiency with next-generation firewalls, proxy solutions, secure email gateways, and identity access management within a SASE framework
• Experience with Azure networking and hybrid cloud connectivity
• Strong analytical mindset to identify threats and anomalies in network traffic.
• Methodical and structured approach to incident response and vulnerability management.
• Excellent communication skills for collaborating with Customers, DevOps, and Internal Teams
• Attention to detail with a proactive, security-first mindset
• Adaptability to emerging technologies, tools, and security challenges
• Team-oriented approach with a commitment to knowledge sharing and collaboration

Benefits

• 24x7 operational management and engineering support
• Affordable and predictable costs