Hybrid Customer Operations Engineer

Posted 2 months ago

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About the role

  • Network and Security Engineer focused on implementing secure network infrastructures at Open Systems. Monitoring and analyzing network performance and threats while collaborating with multiple teams.

Responsibilities

  • Deploy and manage network security controls such as firewalls, IDS/IPS, proxies, VPNs, and email security systems.
  • Deploy and manage SD-WAN solutions to optimize application performance and branch connectivity.
  • Monitor and analyze network traffic, logs, and alerts to detect and respond to potential threats in real time.
  • Deploy and configure Security and Networking Appliances and VPN tunnels for secure hybrid cloud connectivity.
  • Support incident response and perform root cause analysis for network or security events.
  • Continuously evaluate and enhance network architecture, recommending improvements aligned with business and technology objectives.
  • Implement QoS (Quality of Service) policies to ensure network performance optimization.
  • Passion for efficient operations and Python, bash-scripting, and APIs to enhance efficiency and minimize manual intervention.

Requirements

  • Bachelor’s degree (or higher) in Computer Science, Information Technology, or a related field
  • Certifications such as CCNA, CCNP, CompTIA Security+, Fortinet NSE, or Palo Alto PCNSE
  • Familiarity with telecom Networking, Zero Trust architecture, SASE, and modern cloud networking
  • Deep understanding of networking protocols: Routing, Switching, VLANs, subnets, VPN, IPSec, DHCP, OSPF, DNS, etc.
  • Advanced knowledge of security frameworks and architectures (SASE, SD-WAN, ZTNA, Zero Trust)
  • Hands-on experience with firewalls, URL filtering and email security gateways
  • Proficiency with next-generation firewalls, proxy solutions, secure email gateways, and identity access management within a SASE framework
  • Experience with Azure networking and hybrid cloud connectivity
  • Strong analytical mindset to identify threats and anomalies in network traffic.
  • Methodical and structured approach to incident response and vulnerability management.
  • Excellent communication skills for collaborating with Customers, DevOps, and Internal Teams
  • Attention to detail with a proactive, security-first mindset
  • Adaptability to emerging technologies, tools, and security challenges
  • Team-oriented approach with a commitment to knowledge sharing and collaboration

Benefits

  • 24x7 operational management and engineering support
  • Affordable and predictable costs

Job title

Customer Operations Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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