Hybrid Customer Growth Manager – Cologne

at JUPUS

• Job title: Customer Growth Manager – Cologne
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Koln, Germany

About the role

• Customer Growth Manager optimizing usage of JUPUS through direct client interaction and personalized solutions. Focusing on client retention and expansion with strategic insights.

Responsibilities

• You are the primary point of contact for our existing clients and ensure they integrate JUPUS into their daily workflows as effectively as possible.
• You identify opportunities for clients to use JUPUS more efficiently and help them discover additional features and tailored solutions.
• You proactively work to prevent churn by advising clients early and offering solutions to any challenges.
• You lead strategic conversations to maximize the individual value for each law firm.
• You analyze customer behavior and the Health Score to develop data-driven actions for retention and expansion.
• You collaborate closely with the Product, Sales, and Support teams to channel customer feedback into the ongoing development of JUPUS.
• You conduct targeted win-back conversations with former customers and actively work on their re-acquisition.

Requirements

• Excellent customer communication: You are empathetic, persuasive, and skilled at building long-term relationships.
• Sales aptitude: You can demonstrate value, identify upsell opportunities, and proactively execute on them.
• Experience in Customer Growth, Retention & Expansion: You have 1–2 years in a comparable role and bring valuable experience.
• Strategic thinking: You understand customer needs, spot patterns, and develop sustainable solutions for long-term adoption.
• Initiative & ownership: You take initiative, independently seek solutions, and actively drive results.
• Data-driven approach: You use analysis and KPIs to make informed decisions for customer strategy.
• Startup mentality: You thrive in a dynamic environment, have a hands-on mentality, and want to make a real impact.
• Fluent in German (written and spoken); good English is a plus.

Benefits

• Grow with us: We offer numerous opportunities for professional development and the chance to help reinvent one of the world’s oldest industries.
• Dynamic startup culture: Work in a motivated, collegial team where everyone supports each other.
• Flexibility: Remote work and flexible hours are part of our culture.
• Modern equipment: A current MacBook will be provided.
• Stay Fit: We cover your Urban Sports Club membership!