Growth Digital Manager leading and scaling global digital acquisition and retention strategies for AIRE Ancient Baths. Combining data, creativity, and execution to maximize performance across channels.
About the role
- Customer Growth Manager optimizing usage of JUPUS through direct client interaction and personalized solutions. Focusing on client retention and expansion with strategic insights.
Responsibilities
- You are the primary point of contact for our existing clients and ensure they integrate JUPUS into their daily workflows as effectively as possible.
- You identify opportunities for clients to use JUPUS more efficiently and help them discover additional features and tailored solutions.
- You proactively work to prevent churn by advising clients early and offering solutions to any challenges.
- You lead strategic conversations to maximize the individual value for each law firm.
- You analyze customer behavior and the Health Score to develop data-driven actions for retention and expansion.
- You collaborate closely with the Product, Sales, and Support teams to channel customer feedback into the ongoing development of JUPUS.
- You conduct targeted win-back conversations with former customers and actively work on their re-acquisition.
Requirements
- Excellent customer communication: You are empathetic, persuasive, and skilled at building long-term relationships.
- Sales aptitude: You can demonstrate value, identify upsell opportunities, and proactively execute on them.
- Experience in Customer Growth, Retention & Expansion: You have 1–2 years in a comparable role and bring valuable experience.
- Strategic thinking: You understand customer needs, spot patterns, and develop sustainable solutions for long-term adoption.
- Initiative & ownership: You take initiative, independently seek solutions, and actively drive results.
- Data-driven approach: You use analysis and KPIs to make informed decisions for customer strategy.
- Startup mentality: You thrive in a dynamic environment, have a hands-on mentality, and want to make a real impact.
- Fluent in German (written and spoken); good English is a plus.
Benefits
- Grow with us: We offer numerous opportunities for professional development and the chance to help reinvent one of the world’s oldest industries.
- Dynamic startup culture: Work in a motivated, collegial team where everyone supports each other.
- Flexibility: Remote work and flexible hours are part of our culture.
- Modern equipment: A current MacBook will be provided.
- Stay Fit: We cover your Urban Sports Club membership!
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