Hybrid Customer Experience Specialist – Loyalty

Posted 3 weeks ago

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About the role

  • Provide world-class customer service and support to all customers;
  • Handle inbound and outbound calls, emails, customer feedback escalations, and all other assigned tasks in a timely and professional manner, and to the required quality;
  • Perform root-cause analysis to identify and resolve issues in order to avoid negative outcomes;
  • Work with other departments to ensure that customer issues are resolved in a timely manner and to the customer’s satisfaction;
  • Take preventative action on all cases to help minimize the number of times customers must call in for assistance;
  • Conduct routine outbound follow-up with customers that have unresolved issues or are otherwise dissatisfied in order to proactively address customers’ concerns and prevent future attrition;
  • Thoroughly document and record key learnings around customer issues, communicate issues internally and provide reporting to management as needed.

Requirements

  • Experience in customer service, retention, or sales;
  • Excellent communication skills to effectively interact by phone and email;
  • Effective note-taking and documentation skills;
  • Strong analytical skills and ability to understand billing, contractual, and/or technical issues;
  • Aptitude for building rapport and trust among others quickly;
  • Motivation in working in a challenging, fast-paced environment;
  • Excellent organization and time-management skills;
  • Outstanding work ethic and attendance.

Benefits

  • Nuvei offers a wide variety of benefits which include:
  • Medical Insurance
  • Paid Vacation Time, Paid Sick Time.
  • Virtual yoga and meditation classes, as well as other opportunities to get involved in community outreach and employee engagement initiatives.

Job title

Customer Experience Specialist – Loyalty

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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