BS
Border StatesCustomer Service Representative
Customer Service Representative supporting sales operations and customer inquiries at Border States Electrical Supply. Collaborating with sales and marketing to enhance service quality and efficiency.
About the role
- Lead a group of specialists dedicated to resolving technical issues and delivering exceptional support
- Ensure operational excellence and drive continuous improvement
- Foster a culture of ownership and accountability
- Maintain a roadmap of improvements and manage risks
- Monitor and report on key performance metrics (CSAT, quality, speed, backlog health)
- Oversee resource planning and workload forecasting
- Manage incident response standards and escalation processes
- Lead, coach, and support Team Leaders to build high-performing teams
- Take accountability for team performance
Requirements
- Own and lead change, identifying opportunities for improvement and driving them from concept to delivery
- Navigate challenges with resilience and accountability, staying focused and adaptable under pressure
- Set high standards, leading by example in communication, professionalism and stakeholder engagement
- Build and develop high-performing teams, fostering a culture of growth, empathy and continuous feedback
- Balance priorities across customers, the business, and the team, using clear thinking and sound judgment to make decisions
Benefits
- Cash plan for dental, optical, and physio treatments
- Private Medical Insurance
- Pension and Life Insurance
- Employee Assistance Plan
- 27 days holiday plus two (paid) volunteering days a year to give back
- Holiday buy schemes
- Hybrid working pattern with 2 days in the office
- Contributory stakeholder pension
- Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life
- Paid leave for maternity, paternity, adoption, and fertility
- Travel Loan
- Bike to Work scheme
- Rental Deposit Loan
- Charitable contributions through Payroll Giving and donation matching
- Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
BS
Border StatesCustomer Service Representative
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