RK
Leitung Vertrieb & Kundenbetreuung mit strategischer und operativer Verantwortung für Privat - und Gewerbekunden. Führung des Teams und Sicherstellung von Umsatz - und Servicezielen.
About the role
- Customer Experience Manager leading a team dedicated to resolving technical issues and delivering support at Rightmove. Focused on continuous improvement and team accountability in a hybrid work environment.
Responsibilities
- Lead a group of specialists dedicated to resolving technical issues and delivering exceptional support
- Ensure operational excellence and drive continuous improvement
- Foster a culture of ownership and accountability
- Maintain a roadmap of improvements and manage risks
- Monitor and report on key performance metrics (CSAT, quality, speed, backlog health)
- Oversee resource planning and workload forecasting
- Manage incident response standards and escalation processes
- Lead, coach, and support Team Leaders to build high-performing teams
- Take accountability for team performance
Requirements
- Own and lead change, identifying opportunities for improvement and driving them from concept to delivery
- Navigate challenges with resilience and accountability, staying focused and adaptable under pressure
- Set high standards, leading by example in communication, professionalism and stakeholder engagement
- Build and develop high-performing teams, fostering a culture of growth, empathy and continuous feedback
- Balance priorities across customers, the business, and the team, using clear thinking and sound judgment to make decisions
Benefits
- Cash plan for dental, optical, and physio treatments
- Private Medical Insurance
- Pension and Life Insurance
- Employee Assistance Plan
- 27 days holiday plus two (paid) volunteering days a year to give back
- Holiday buy schemes
- Hybrid working pattern with 2 days in the office
- Contributory stakeholder pension
- Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life
- Paid leave for maternity, paternity, adoption, and fertility
- Travel Loan
- Bike to Work scheme
- Rental Deposit Loan
- Charitable contributions through Payroll Giving and donation matching
- Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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