MI
Product Support Specialist providing technical support for Mindex products. Triage customer inquiries and troubleshoot product - related issues in a hybrid work environment.
About the role
- Guiding customers through the completion and submission of Advance Assurance applications
- Supporting clients with SEIS/EIS questions and assisting with correspondence from/to HMRC
- Providing responsive, accurate support through HubSpot live chat, email, and Gmeet
- Delivering outstanding customer experience that is compliant, efficient, and founder-friendly
- Working cross-functionally with our CX, Legal, Sales, and Product teams to improve workflows and build better tools
- Helping develop content and training materials to scale our support across a growing customer base
- Providing feedback to shape the Advance Assurance product and support ongoing improvements
Requirements
- A background in law, accountancy, compliance or tax
- Demonstrable experience in tax incentives, VCM guidelines, company law, or startup finance. Previous exposure to SEIS/EIS roles is a plus
- A strong interest in working at the intersection of law, finance, and technology - and are excited by the fast pace of startup life
- Process-driven and highly organised, quick to spot ways to improve efficiency or fix pain points
- Excellent written and verbal communication skills and candidates who thrive when helping others
- Experience assisting customers through complex processes. Experience working with founders, early-stage startups or with SaaS businesses is a big plus
- Motivated by both individual ownership and team success
- This role is based in the UK. Successful candidates must have the right to work in the UK, as this role is not eligible for current or future visa sponsorship
Benefits
- Private healthcare, life, and group critical illness insurance
- 25 days annual leave, plus bank holidays and your birthday off
- Buy and sell annual leave options
- 3 volunteer days per year
- Share options after one year in the company
- Pension
- Hybrid working policy, and a £250 work-from-home allowance.
- Learning, development and networking opportunities with some of the most experienced individuals in UK startup law, investment, and entrepreneurship
- Cycle to work scheme
- Annual learning & development budget
- Access to Happl - integrated benefit and rewards platform
- Free lunch in the office once a week
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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