Hybrid Customer Documentation Manager

at Quest One

• Job title: Customer Documentation Manager
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Augsburg, Germany

About the role

• Customer Documentation Manager at Quest One focusing on timely and comprehensive customer documentation delivery. Collaborating across departments to develop documentation processes and standards ensuring compliance.

Responsibilities

• You take overall responsibility for customer documentation and ensure completeness and on-time delivery.
• You coordinate internal operating manuals and external supplier documents into a unified, comprehensive documentation package.
• You proactively request missing documents and ensure project closings and invoicing are not delayed.
• You establish a clear customer documentation process and work closely with all relevant departments.
• You use XML-based authoring systems and standardization and modularization approaches to efficiently create and maintain documentation.
• With your expertise in risk assessment, CE certification, ATEX, pressure equipment and supplier documentation, you ensure compliance with legal requirements.

Requirements

• You have completed training, further education or a degree in one of the following fields: Engineering, Technical Documentation, Technical Authoring, or you hold a technician qualification.
• You have relevant professional experience in documenting process engineering plants/systems.
• You have knowledge of XML-based authoring systems as well as standardization and modularization approaches in technical documentation.
• Ideally, you have experience in risk assessments, pressure equipment, ATEX, material test certificates, supplier documentation and CE certifications.
• You handle customer and compliance documentation with confidence.
• You are a team-oriented individual with an independent, meticulous and committed working style.
• You have excellent written and spoken German and English skills.

Benefits

• Flexible working arrangements for a good work-life balance
• Regular updates and transparent communication in our town-hall meetings
• Buddy program during onboarding
• Beverages, fruit and a company bike via JobRad for a green commute.