About the role

  • Manage the customer collaboration agenda for your market or set of customers
  • Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners
  • Achieve KPIs targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes
  • Create a winning team that secures current and future plans by developing, coaching, delegating and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization
  • Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration
  • Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer

Requirements

  • Ingeniero, economista, administrador
  • Experiencia mínima 5 años en liderazgo de áreas como Servicio al Cliente, Logística, Planeación, Demanda o Ventas
  • Experiencia y conocimiento en agendas de colaboración con clientes canal moderno y trabajo con áreas de cadena de abastecimiento como Planeación, Demanda, Manufactura
  • Experiencia en Order to Cash
  • Experiencia regional
  • Conocimiento en liderazgo y gestión de proyectos de cambio de cultura
  • Manejo de inglés intermedio .

Benefits

  • Health insurance
  • 401(k)
  • Paid time off
  • Hybrid work arrangements
  • Professional development opportunities

Job title

Customer Collaboration Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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