Customer Support Specialist handling inquiries in both French and English while collaborating with an international team. Requires relocation to Athens or remote work for residents within Athens.
About the role
- Customer Care Expert managing complex customer cases in fintech. Collaborating with Product & Engineering to improve the support ecosystem and enhance user experience.
Responsibilities
- Own complexity. Take charge of the most sensitive, high-stakes, or ambiguous cases that go beyond standard procedures, combining rigorous investigation, technical depth, and empathy to deliver lasting resolutions.
- Turn insights into impact. Lead root-cause investigations and collaborate closely with Product & Engineering to fix issues at the source. Help define how our AI-enabled care stack evolves: reducing unknowns, codifying edge cases, and shifting the work from 'someone doing the ticket' to 'someone improving the system'.
- Your role isn’t just about responding, it’s about shaping how we respond, and ensuring our support ecosystem grows smarter, faster and more proactive over time.
Requirements
- Have strong experience in Operations, Technical support, Customer Expert roles.
- Excel at investigating and resolving complex, ambiguous problems.
- Can turn investigations into clear playbooks that elevate the whole team.
- Communicate with empathy and clarity, even when stakes are high.
- Collaborate naturally with Product and Engineering, translating customer issues into actionable product insights.
- Are comfortable navigating technical concepts (APIs, data flows, frontend/backend logic).
- Are genuinely curious about fintech, investing, and wealth management, and motivated to master how our products work under the hood.
- Are fluent in French and English.
Benefits
- A high-performing team - Work with A-players across every discipline in an environment that challenges you and helps you grow fast.
- Ownership - You’ll have freedom, responsibility, and trust from day one. We hire people for their talent, and we get out of their way.
- Impact that matters - Build a product that helps people take control of their financial future - a topic that affects everyone.
- A hybrid setup - We’re a hybrid setup company with teammates across France. We meet in person every 6 weeks in Paris.
- Competitive compensation - A package aligned with your experience and impact.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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