Customer Support Parts Agent managing customer inquiries and orders for spare parts at IWK. Collaborating with sales and logistics teams to ensure effective order processing and customer communication.
About the role
- Customer Care Expert managing complex customer cases in fintech. Collaborating with Product & Engineering to improve the support ecosystem and enhance user experience.
Responsibilities
- Own complexity. Take charge of the most sensitive, high-stakes, or ambiguous cases that go beyond standard procedures, combining rigorous investigation, technical depth, and empathy to deliver lasting resolutions.
- Turn insights into impact. Lead root-cause investigations and collaborate closely with Product & Engineering to fix issues at the source. Help define how our AI-enabled care stack evolves: reducing unknowns, codifying edge cases, and shifting the work from 'someone doing the ticket' to 'someone improving the system'.
- Your role isn’t just about responding, it’s about shaping how we respond, and ensuring our support ecosystem grows smarter, faster and more proactive over time.
Requirements
- Have strong experience in Operations, Technical support, Customer Expert roles.
- Excel at investigating and resolving complex, ambiguous problems.
- Can turn investigations into clear playbooks that elevate the whole team.
- Communicate with empathy and clarity, even when stakes are high.
- Collaborate naturally with Product and Engineering, translating customer issues into actionable product insights.
- Are comfortable navigating technical concepts (APIs, data flows, frontend/backend logic).
- Are genuinely curious about fintech, investing, and wealth management, and motivated to master how our products work under the hood.
- Are fluent in French and English.
Benefits
- A high-performing team - Work with A-players across every discipline in an environment that challenges you and helps you grow fast.
- Ownership - You’ll have freedom, responsibility, and trust from day one. We hire people for their talent, and we get out of their way.
- Impact that matters - Build a product that helps people take control of their financial future - a topic that affects everyone.
- A hybrid setup - We’re a hybrid setup company with teammates across France. We meet in person every 6 weeks in Paris.
- Competitive compensation - A package aligned with your experience and impact.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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