Hybrid CRM Developer

at Phoenix Contact

• Job title: CRM Developer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, Middletown, United States

About the role

• CRM Developer responsible for designing, developing, and maintaining Salesforce solutions for Phoenix Contact. Collaborating with global IT teams and managing CRM functionalities, and supporting stakeholders.

Responsibilities

• Work as part of a global IT team to perform set-ups/configuration and development within CRM related software including Salesforce
• Work together with local and corporate Architects to design new functionality within the CRM system.
• Design, develop, test, deploy and support Salesforce functionality enhancements and solutions utilizing Apex.
• Maintain and enhance existing Salesforce applications and configurations
• Develop and execute system testing; create use cases, develop and execute test plans.
• Coordinate and manage, working with data integration teams, interfaces for the Salesforce platform and related applications.
• Document, govern, and maintain the Salesforce data model to align data structures with business services.
• Ensure data integrity and implement security best practices.
• Translate business needs into functional and technical specifications
• Provide thought leadership, technical expertise, and effectively supervise external partners when necessary.
• Perform application version updates, including the coordination and testing of updates from our corporate headquarters and external vendors.
• Provide CRM technical support by:
• Coordinating and developing user and technical support documentation.
• Providing post-implementation process and technical support.
• Working with vendor organizations for support and problem resolution, as required.
• Assist in resolution of Level 3 incidents for application and systems support.
• Perform project management as required for business process improvement projects.
• Communicate project status regularly with project teams and end users.
• Coordinate efforts to ensure optimum system resources and capacity are available for efficient application operation and high availability.
• Work with international cross-functional teams, including regional and global team members.
• Conveys information clearly in conversation and/or writing.
• Develops, maintains, and strengthens relationships with others inside or outside of the organization, locally and globally, who can provide information, assistance and support.
• Identifies the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information when others are reluctant to disclose it.
• Approaches a problem by using a logical, systematic, sequential approach.
• Demonstrates knowledge and skill in technical areas.
• Demonstrates initiative by understanding what actions need to be taken and completes these tasks while seeking the perspective of others as required.
• Demonstrates an honest and forthright presence by taking responsibility for own mistakes, and by doing what he/she commits to doing.
• Works as a team player to make a difference within the business and expresses gratitude and appreciation to others who have provided information, assistance or support.
• Readily handles change through taking advantage of lifelong learning opportunities and being open minded and curious in the face of new challenges.

Requirements

• Bachelor’s Degree in CIS/BIS and 3-years’ experience, or Associate Degree and 5-years’ experience with Salesforce development utilizing Apex
• Prior hands-on Salesforce CRM experience required.
• Integrating and interfacing systems experience is required.
• Strong project management skills are required.
• Knowledge of relational database systems and experience with SQL required.
• Ability to adjust quickly to rapidly changing priorities is required.
• Strong communication skills with the ability to work effectively with all company levels and cultures are required.
• Experience working on global/international teams is preferred
• Experience working with and managing vendors is required.
• The ability to manage projects across technical and functional disciplines is required.
• The ability to execute assigned project tasks within established schedule is essential.

Benefits

• medical, dental, and vision coverage
• 401k matching
• a generous time off package
• 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave
• life insurance
• short & long-term disability
• on-site gym access
• health & wellbeing center
• on-site café
• walking trails
• tuition assistance