Business Operations Specialist supporting order management and process improvement initiatives within PG&E. Collaborating with departments to enhance efficiency and effectiveness regarding business procedures.
About the role
- CRM & AI Business Process Owner enhancing customer engagement and optimizing CRM systems at DuPont. Collaborating with stakeholders for business process improvements and driving commercial excellence.
Responsibilities
- Collaborate with key stakeholders to translate growth strategies into an actionable CRM and AI enhancement roadmap.
- Implement new capabilities within the CRM platform to enhance customer engagement and pipeline growth, such as automated reporting and tracking tools.
- Manage the governance of the CRM system to ensure data integrity and quality.
- Serve as the primary liaison with IT for all CRM development, AI pilots and maintenance work.
- Ensure that existing CRM processes run seamlessly, including data entry, lead tracking, and opportunity management.
- Oversee user access and roles within the CRM system, promoting effective usage.
- Develop and deliver ongoing training modules to enhance the skillset of sales teams.
- Track key performance indicators (KPIs) related to CRM effectiveness and AI utilization.
Requirements
- 5-8 years of relevant experience in a B2B environment
- Strong understanding of Salesforce (SFDC) and familiarity with AI applications in commercial contexts
- 5+ years of experience using SFDC CRM to enhance business processes
- Bachelor’s Degree in Business, Marketing, Engineering, Computer Sciences or a related field.
- Demonstrated ability to influence cross-functional teams, excellent communication skills, and a strong focus on organizational processes and data management.
- Must be an early adopter of new technologies, showcasing a proactive approach to leveraging the latest innovations for business improvements.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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