Senior Business Operations Consultant leading digital transformation projects for enhanced patient experiences at Cedars - Sinai. Collaborating with teams on strategic initiatives in a hybrid work environment.
About the role
- CRM & AI Business Process Owner enhancing customer engagement and optimizing CRM systems at DuPont. Collaborating with stakeholders for business process improvements and driving commercial excellence.
Responsibilities
- Collaborate with key stakeholders to translate growth strategies into an actionable CRM and AI enhancement roadmap.
- Implement new capabilities within the CRM platform to enhance customer engagement and pipeline growth, such as automated reporting and tracking tools.
- Manage the governance of the CRM system to ensure data integrity and quality.
- Serve as the primary liaison with IT for all CRM development, AI pilots and maintenance work.
- Ensure that existing CRM processes run seamlessly, including data entry, lead tracking, and opportunity management.
- Oversee user access and roles within the CRM system, promoting effective usage.
- Develop and deliver ongoing training modules to enhance the skillset of sales teams.
- Track key performance indicators (KPIs) related to CRM effectiveness and AI utilization.
Requirements
- 5-8 years of relevant experience in a B2B environment
- Strong understanding of Salesforce (SFDC) and familiarity with AI applications in commercial contexts
- 5+ years of experience using SFDC CRM to enhance business processes
- Bachelor’s Degree in Business, Marketing, Engineering, Computer Sciences or a related field.
- Demonstrated ability to influence cross-functional teams, excellent communication skills, and a strong focus on organizational processes and data management.
- Must be an early adopter of new technologies, showcasing a proactive approach to leveraging the latest innovations for business improvements.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Business Process Consultant at D - Trust GmbH responsible for methodical and operational process management. Involves development and optimization of process standards in Berlin.
Lead global IBP transformation for GE HealthCare through advanced technologies and collaboration. Drive planning excellence and innovation across functions to enhance business operations.
Business Operations Specialist driving strategic process improvements in legal operations at Gartner. Managing billing, eDiscovery, and operational reports to enhance business continuity and compliance.
Lead critical aspects of European IT Systems strategy for Global Sales Group. Collaborate with teams to implement projects and ensure project priorities align with leadership.
Head of Program and Project Management overseeing PMO for S&P Global Mobility projects. Implementing best practices and driving operational excellence across the organization.
Vice President overseeing the vision and strategy for CZI’s enterprise platforms across Finance, People, and Brand & Communications. Leading a high - performing team to improve user experience and efficiency.
Lead program and project management at S&P Global Mobility, overseeing a high - performing PMO team. Ensure seamless project execution and operational excellence across digital services business operations.
Portfolio Management Lead driving IT strategy and portfolio management for S&P Global Mobility. Overseeing digital services portfolio and supporting continuous improvement initiatives within a collaborative team environment.
Software Engineer III at Comcast, developing Business Process and Operations Management Platform for business customers. Leading development, collaborating with teams, and mentoring junior engineers.