Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Credit Analyst responsible for customer account management and financial evaluations at Tarkett. Involves reporting, credit applications, and deduction resolution.
Responsibilities
- Contact customers regarding past due balances and obtain payment commitments designed to maintain the customer’s account at a current status
- Access customer portals to confirm invoice receipt and payment acceptance
- Interact with Sales and Customer Service regarding customer order status and active actions to resolve credit issues
- Prepare regular reporting on customers with past due or restricted statuses
- Review and process credit applications for new customers
- Check credit references, obtain D & B reports and trade association information
- Recommend or approve (within established approval authorities) a credit decision on new customer applications
- Ensure all contact and payment information for new and existing customers is correct for submission to the Master Data Department
- Investigate customer deductions and assist in the timely resolution of pending items
- Submit documentation on deductions to the appropriate dept. for status decisions
- Contact customers and obtain payment for refused deductions
- Request updated financial information in accordance with established intervals and provide analytical reviews of customer financial statements
- Gather and provide information to the trade associations regarding customer statuses
- All other duties as assigned.
Requirements
- High School diploma or equivalent required; bachelor’s degree preferred
- 5+ years’ experience in Credit or a similar business environment preferred
- Minimum of 1 year experience with SAP preferred
- Experience in Word, Excel, Power BI, Microsoft Office, Internet and related computer skills.
Benefits
- A commitment that Safety is #1
- Competitive benefits, pay, and retirement plan options!
- Career growth, stability, and flexible work arrangements
- Responsible Manufacturing – Protecting Our Planet for the Future
- We utilize renewable energy and a closed loop recycled water process
- We are committed to reducing greenhouse emissions and water consumption
- We are the only flooring company recognized by the Asthma and Allergy foundation.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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