Analista de Planejamento Operações Pleno at Riachuelo developing forecasts and improving resource allocation. Collaborating with strategic teams on operations and performance initiatives.
About the role
- Work in a 24x7 Incident Response Team (IRT), supporting multiple digital channel entry points and its surrounds
- Execute established technical solutions as part of a global matrixed team using AI technology to restore service
- Use configured tools and technology to resolve highly complex and diverse problems
- Drive outages and major incidents on a bridge call towards service restoration
- Follow a technical training program for a global 24x7 staff
- Coordinate restoration of service across multiple technologies
Requirements
- 3+ years of experience in application monitoring and incident management
- Experience using ServiceNow and associated reporting
- Experience with Splunk, Dynatrace, and/or AppDynamics application performance monitoring
- Knowledge of Windows & Linux servers
- Basic networking skills to understand the application topology and connectivity
- Bachelor’s degree in Computer Science, Information Technology, or related field
Benefits
- Health insurance
- Professional development opportunities
- Equipment allowances
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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