Operations Manager leading telecommunications teams to excellence at Encepta. Responsible for team management, strategic planning, and process optimization in Calgary, Alberta.
About the role
- Incident Response Team Engineer at Fiserv supporting digital channels and resolving client-impacting events. Assisting in service restoration and incident management efforts across multiple technologies.
Responsibilities
- Work in a 24x7 Incident Response Team (IRT), supporting multiple digital channel entry points and its surrounds
- Execute established technical solutions as part of a global matrixed team using AI technology to restore service
- Use configured tools and technology to resolve highly complex and diverse problems
- Drive outages and major incidents on a bridge call towards service restoration
- Follow a technical training program for a global 24x7 staff
- Coordinate restoration of service across multiple technologies
Requirements
- 3+ years of experience in application monitoring and incident management
- Experience using ServiceNow and associated reporting
- Experience with Splunk, Dynatrace, and/or AppDynamics application performance monitoring
- Knowledge of Windows & Linux servers
- Basic networking skills to understand the application topology and connectivity
- Bachelor’s degree in Computer Science, Information Technology, or related field
Benefits
- Health insurance
- Professional development opportunities
- Equipment allowances
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Team Leader in insurance operations focusing on coaching and maintaining high team performance. Contributing to strategic evolution within a rapidly expanding company in commercial insurance.
Strategic Operations Manager at Pontosense developing operational foundations for revenue growth and operational capacity in a hybrid work environment.
Strategic Operations Manager at Pontosense architecting revenue and operational engine. Improving operational capacity and revenue growth through structured planning and cross - functional initiatives.
Manager of Portfolio Operations at Peaks Renewables, maximizing operational and financial performance of renewable natural gas facilities and tangential assets. Leading a team to build processes and drive innovation in a growing industry.
Associate Manager Clinical Operations overseeing team management and training at Thermo Fisher Scientific. Collaborating with leadership for project optimization and staff development.
Logistics Operations Analyst responsible for supporting Warehouse execution activities and operational processes across Europe. Ensuring compliance and leading continuous improvement agenda with data analysis and reporting.
Securities Operations Specialist supporting Wealth and Investment Management Operations through metrics and capacity planning. Responsible for business analysis and optimizing operational performance in a financial context.
Operations Coordinator managing office and safety operations in Boston with a tech - first approach. Supporting operational needs across offices while collaborating to enhance workplace culture.
Warehouse Operations Supervisor leading operations for U.S. AutoForce in tire and auto part distribution. Overseeing staff, managing safety, and ensuring productivity in the warehouse.