Regional Support Operations Manager accountable for platform performance and customer support operations across the region. Driving operational excellence and collaborating with Product and Engineering teams to enhance service delivery.
About the role
- Incident Response Team Engineer at Fiserv supporting digital channels and resolving client-impacting events. Assisting in service restoration and incident management efforts across multiple technologies.
Responsibilities
- Work in a 24x7 Incident Response Team (IRT), supporting multiple digital channel entry points and its surrounds
- Execute established technical solutions as part of a global matrixed team using AI technology to restore service
- Use configured tools and technology to resolve highly complex and diverse problems
- Drive outages and major incidents on a bridge call towards service restoration
- Follow a technical training program for a global 24x7 staff
- Coordinate restoration of service across multiple technologies
Requirements
- 3+ years of experience in application monitoring and incident management
- Experience using ServiceNow and associated reporting
- Experience with Splunk, Dynatrace, and/or AppDynamics application performance monitoring
- Knowledge of Windows & Linux servers
- Basic networking skills to understand the application topology and connectivity
- Bachelor’s degree in Computer Science, Information Technology, or related field
Benefits
- Health insurance
- Professional development opportunities
- Equipment allowances
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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