Assist the operational delivery team with day-to-day planning and works implementation
Lead a team of coordinators to provide administrative support to the delivery teams
Line manage, coach and support a dedicated team of co-ordination staff
Provide customer support and assistance as required
Co-ordinate and structure virtual and customer-facing engagements, ensuring effective scheduling of meetings and training sessions.
Deliver competent, structured and well lead training
Translate technical and strategic information to their team in a manner that can be understood
Be responsible for managing work streams including but not limited to; creation and submission of applications for payment, fleet support, creation of task numbers, contract administration and reporting of key contract data
Managing processes and process mapping with the wider management team
Cover for team members during periods of leave and absence
Responsible for daily tasking of the team
Produce periodic customer and management reports
Support and chair customer meetings and attend site-based meetings
Responsible for meeting and greeting customers and visitors
Management of office administration
Requirements
Experience working within a similar customer focused environment is essential
Understanding of financial administration
Confident communicator, able to express technical and financial information proficiently and succinctly
Ability to support project finances, including supporting administration of the forecast and invoicing process
Excellent communication skills with the ability to lead a successful and motivated team
The ability to independently deal with and manage issues as well as conflict
Ability to attend sites and meetings often on live construction sites, often at short notice.
Excellent customer and stakeholder management skills
Excellent organisational skills
Full driving licence
Benefits
BEN1 - Car Allowance
26 days holiday, plus public holidays, and the option to buy or sell days annually
Company pension scheme
A range of family friendly policies
Occupational health support and wellbeing Portal
Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
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