Hybrid Contract Support Manager

at Vyntelligence

• Job title: Contract Support Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Leeds, United Kingdom

About the role

• Contract Support Manager at Telent managing relationships and compliance across contracts in the UK. Role involves significant coordination and administrative responsibilities at the Micklefield depot and site visits.

Responsibilities

• Assist the operational delivery team with day-to-day planning and works implementation
• Lead a team of coordinators to provide administrative support to the delivery teams
• Line manage, coach and support a dedicated team of co-ordination staff
• Provide customer support and assistance as required
• Co-ordinate and structure virtual and customer-facing engagements, ensuring effective scheduling of meetings and training sessions.
• Deliver competent, structured and well lead training
• Translate technical and strategic information to their team in a manner that can be understood
• Be responsible for managing work streams including but not limited to; creation and submission of applications for payment, fleet support, creation of task numbers, contract administration and reporting of key contract data
• Managing processes and process mapping with the wider management team
• Cover for team members during periods of leave and absence
• Responsible for daily tasking of the team
• Produce periodic customer and management reports
• Support and chair customer meetings and attend site-based meetings
• Responsible for meeting and greeting customers and visitors
• Management of office administration

Requirements

• Experience working within a similar customer focused environment is essential
• Understanding of financial administration
• Confident communicator, able to express technical and financial information proficiently and succinctly
• Ability to support project finances, including supporting administration of the forecast and invoicing process
• Excellent communication skills with the ability to lead a successful and motivated team
• The ability to independently deal with and manage issues as well as conflict
• Ability to attend sites and meetings often on live construction sites, often at short notice.
• Excellent customer and stakeholder management skills
• Excellent organisational skills
• Full driving licence

Benefits

• BEN1 - Car Allowance
• 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.