Hybrid Contract Support Manager

Posted last week

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About the role

  • Assist the operational delivery team with day-to-day planning and works implementation
  • Lead a team of coordinators to provide administrative support to the delivery teams
  • Line manage, coach and support a dedicated team of co-ordination staff
  • Provide customer support and assistance as required
  • Co-ordinate and structure virtual and customer-facing engagements, ensuring effective scheduling of meetings and training sessions.
  • Deliver competent, structured and well lead training
  • Translate technical and strategic information to their team in a manner that can be understood
  • Be responsible for managing work streams including but not limited to; creation and submission of applications for payment, fleet support, creation of task numbers, contract administration and reporting of key contract data
  • Managing processes and process mapping with the wider management team
  • Cover for team members during periods of leave and absence
  • Responsible for daily tasking of the team
  • Produce periodic customer and management reports
  • Support and chair customer meetings and attend site-based meetings
  • Responsible for meeting and greeting customers and visitors
  • Management of office administration

Requirements

  • Experience working within a similar customer focused environment is essential
  • Understanding of financial administration
  • Confident communicator, able to express technical and financial information proficiently and succinctly
  • Ability to support project finances, including supporting administration of the forecast and invoicing process
  • Excellent communication skills with the ability to lead a successful and motivated team
  • The ability to independently deal with and manage issues as well as conflict
  • Ability to attend sites and meetings often on live construction sites, often at short notice.
  • Excellent customer and stakeholder management skills
  • Excellent organisational skills
  • Full driving licence

Benefits

  • BEN1 - Car Allowance
  • 26 days holiday, plus public holidays, and the option to buy or sell days annually
  • Company pension scheme
  • A range of family friendly policies
  • Occupational health support and wellbeing Portal
  • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

Job title

Contract Support Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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