Hybrid Content Policy Specialist

at Zefr

• Job title: Content Policy Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $69,000 - $80,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Marina del Rey, United States

About the role

• Content Policy Specialist researching and developing policies for social media platforms. Collaborating with cross-functional teams to provide insights and enforce content guidelines.

Responsibilities

• Research, define, and write policy relating to varied categories of social media content
• Teach and refine labeling framework and associated guidelines
• Coach colleagues across internal teams on policy understanding and enforcement
• Assist market facing teams with targeted model support, specialized analyses and synthesized findings
• Track, analyze, and report on high-impact current events to market-facing teams
• Work closely with data scientists, engineers, and policy leadership to provide valuable insights on content trends, model deficiencies, and suggest improvements
• Work independently to execute ad hoc, recurring, or large-scale projects with minimal oversight
• Make judgment calls on nuanced content to provide cognitive and (where applicable) cultural understanding
• Be willing to work with sensitive content including but not limited to varying religious and political views, violence, and adult content

Requirements

• Experience writing and enforcing policy is required
• Experience and proficiency in Google Workspace applications, Sheets, and Docs is required
• Familiarity using social media platforms, including TikTok, YouTube, Facebook, Instagram, Threads, and Snapchat is required
• Strong written and verbal communication skills
• Keen attention to detail with the ability to perform tasks with high quality and consistency
• Exceptional critical thinking, problem-solving, and communication skills
• Ability to work in a fast-paced environment, adept at rapid learning, and skilled in effectively prioritizing tasks
• Strong independent skills, able to synthesize guidance and instructions to work toward team goals
• Must be willing to work a hybrid schedule with 2-3 days per week in our Marina del Rey, CA office

Benefits

• Flexible PTO
• Medical, dental, and vision insurance with FSA options
• Company-paid life insurance
• Paid parental leave
• 401(k) with company match
• Professional development opportunities
• 10+ paid holidays off
• Flexible hybrid work schedules
• “Summer Fridays” (shorter work days on select Fridays during the summertime)
• In-office lunches and lots of free food
• Optional in-person and virtual events (we like to celebrate!)