Call Center Registered Nurse providing patient education and clinical support for self - injection techniques. Serving as a liaison between healthcare providers and patients through call center services.
CI
Hybrid Contact Center Sales Manager
Posted 4 months ago
About the role
- Sales Manager achieving unit sales goals and managing performance. Leading coaching sessions and fostering a collaborative work environment for sales associates.
Responsibilities
- Achieve the sales goal of the unit on a weekly, monthly and annual basis
- Lead sales inventory in managing service levels to corporate standards
- Observe sales calls and conduct one-on-one coaching sessions
- Analyze statistical review, including call mix, conversions and effectiveness
- Perform quality audits and conduct daily/weekly feedback on performance
- Plan and report sales results, weekly and monthly compensation payout
- Investigate sales techniques while identifying new product needs and analyzing the market
- Create a collaborative, performance-driven work environment
Requirements
- Demonstrated effective leadership skills
- Ability to work non-traditional hours based on business needs
- Computer skills, including software skills, including Excel, Word, etc.
- Outstanding communication and computer skills
- Demonstrated ability to develop and achieve daily personal and performance goals
- Excellent organization skills and ability to prioritize responsibilities in a high-volume call center
- Ability to change focus quickly to achieve the company's strategies and objectives
- Acquire Resident Property Casualty license and maintain active status through CE credits. Must obtain within 90 days of hire.
Benefits
- Comprehensive medical, dental, vision and wellbeing benefits
- Competitive 401(k) contribution
- Pension plan
- Annual incentive
- 9 paid holidays
- Paid time off program (23 days accrued annually for full-time employees)
- Student loan repayment program
- Paid-family leave
Job title
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Experience level
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Degree requirement
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