Consultant for ERP system implementation at ACOM Sistemas in São Paulo, conducting requirement analysis and providing user training.
About the role
- Consultant ensuring smooth implementation of Legion's platform and enhancing customer experience. Collaborating with teams to design, configure, and test workforce management solutions.
Responsibilities
- Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
- Facilitate thorough discovery and data gathering sessions with customers
- Work with the Sr. Consultants and Solution Architects to build a Solution Blueprint based on the data gathering for best possible design
- Define, manage, and deliver on customer expectations throughout the implementation process
- Configure Legion products according to the solution blueprint, updating design documents as-needed
- Thoroughly test configured system via both unit testing and end to end system testing prior to delivering
Requirements
- Experience in operating environments in retail, hospitality, restaurant, or other industries to understand and identify labor challenges that Legion solves
- Demonstrated foresight to align customer expectations and project timelines to ensure customer KPIs are met
- 2+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
- Retail and/or Workforce Management Experience
- Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skills
Benefits
- Health Benefits
- Paid Time Off and Paid Holidays
- Equity
- Monthly Wellness Reimbursement
- Meal Vouchers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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