Team Lead for VAT Compliance in a hybrid role overseeing compliance teams and processes. Leading operational standards and addressing VAT regulatory requirements in an international environment.
About the role
- Compliance Manager ensuring regulatory compliance in marketing and operations for fintech company Relay. Strengthening risk management framework and overseeing audits and remediation projects.
Responsibilities
- Review Relay’s marketing content (digital, print, campaigns, and customer communications) against regulatory standards and sponsor bank requirements
- Identify compliance gaps and provide actionable feedback to the Marketing team to ensure all materials meet bank and regulatory expectations
- Partner with Legal, Marketing, and Compliance Advisory to build controls that prevent issues at the source
- Represent Relay to liaise with the sponsor bank compliance team on understanding requirements and help internal stakeholders meet key mandates
- Execute second-line monitoring and testing across key Risk Operations processes, including onboarding, KYC/KYB, and transaction monitoring
- Develop and maintain oversight testing plans, track progress, and communicate results with relevant stakeholders
- Prepare management reporting on findings, escalate significant issues, and support remediation of identified gaps
- Recommend enhancements to compliance and operational processes to increase efficiency and effectiveness
- Lead or contribute as a stakeholder to strategic compliance initiatives, including new product development, new business initiatives, and major risk projects
- Provide subject matter expertise to ensure compliance is embedded in operational and product design
- Support the execution of risk and compliance transformation initiatives within the Risk Ops team
- Act as a key liaison with Internal Audit, sponsor bank, and regulatory agencies, including coordinating responses to information requests, managing remediation commitments, and addressing findings
- Promote a proactive compliance culture by providing guidance and training to business partners
- Serve as the compliance lead for external audits, bank-mandated reviews, and remediation projects
- Coordinate documentation, responses, and evidence gathering across teams to ensure timely and thorough completion
- Track remediation commitments and ensure sustainable improvements are implemented
Requirements
- 5–7 years of experience in compliance, risk management, or audit within financial services, fintech, or banking
- Strong understanding of regulatory compliance requirements applicable to marketing, customer onboarding, AML/CTF, and transaction monitoring
- Experienced with compliance testing, monitoring frameworks, and audit support
- Excellent project management and organizational skills, with the ability to handle multiple priorities at once
- Strong written and verbal communicator, with the ability to present findings and recommendations clearly
- Proven track record of building partnerships across Compliance, Legal, Operations, and business functions
- Bonus Points:
- • Familiarity with fintech business models and sponsor bank relationships.
- • Direct experience interacting with regulators, auditors, or bank partners.
- • Knowledge of regulatory expectations around marketing compliance, FDIC insurance disclosures, and pass-through deposit insurance requirements.
Benefits
- Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
- Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
- Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
- Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
- Hybrid work environment: we value meaningful collaboration and connection at our Toronto office three days a week, with lunch, snacks, and beverages on us.
- Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
- Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
- Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
- Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities.
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