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Hybrid Communications Coordinator

at Claire's
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Posted last month

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About the role

  • The Communications Coordinator plays a critical role in keeping Claire’s store teams informed, engaged, and aligned with corporate initiatives.
  • This role is responsible for developing and delivering clear, consistent, and brand-right communications that drive operational excellence, support key business priorities, and strengthen the connection between corporate leadership and our store-level team members across North America.
  • Craft clear, concise, and on-brand messages that translate corporate priorities into actionable guidance for store teams.
  • Ensure communications reflect Claire’s tone of voice and inspire engagement from a diverse retail audience.
  • Develop and distribute internal newsletters, memos, and announcements to keep teams informed of promotions, policy updates, operational changes, and company news.
  • Maintain a communication calendar to ensure consistent cadence and timely delivery of critical updates.
  • Partner closely with Operations, HR, Marketing, Visual Merchandising, and Training to ensure alignment and consistency across all messages.
  • Serve as a liaison between store teams and corporate office, collecting feedback to improve communication effectiveness.
  • Collaborate with internal French Translator to ensure Quebec-compliant, bilingual communications are distributed promptly.
  • Draft and edit content for internal platforms, including SOPs, training materials, leadership messages, and event announcements.
  • Provide guidance on best practices for urgent or sensitive issues (e.g., system outages, product recalls, policy changes).

Requirements

  • Associate degree in Communications, Business, or related field (Bachelor’s preferred).
  • 2+ years of experience in communications, internal communications, or retail operations.
  • Proven ability to work independently with minimal supervision while collaborating cross-functionally.
  • Strong written and verbal communication skills with a keen eye for detail and brand consistency.
  • Proficiency in Microsoft Office Suite and communication platforms (e.g., Teams, Outlook).
  • Ability to manage multiple projects in a fast-paced, deadline-driven environment.
  • Experience supporting communications for a retail or multi-unit organization strongly preferred.
  • Strong interpersonal skills and ability to connect with diverse audiences.
  • Willingness to travel occasionally for meetings, store visits, or training.

Benefits

  • medical, dental, and vision insurance
  • voluntary welfare plans
  • bonus plan eligibility
  • 401(k) match
  • vacation time
  • sick time*
  • paid leave

Job title

Communications Coordinator

Job type

Full Time

Experience level

JuniorMid level

Salary

$42,640 - $58,240 per year

Degree requirement

Associate's Degree

Location requirements

HybridHoffman EstatesUnited States

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