Hybrid Communications Coordinator

at Claire's

• Job title: Communications Coordinator
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $42,640 - $58,240 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Hoffman Estates, United States

About the role

• Communications Coordinator enhancing corporate initiatives and engagement with store teams. Developing clear communications to drive operational excellence across North America.

Responsibilities

• The Communications Coordinator plays a critical role in keeping Claire’s store teams informed, engaged, and aligned with corporate initiatives.
• This role is responsible for developing and delivering clear, consistent, and brand-right communications that drive operational excellence, support key business priorities, and strengthen the connection between corporate leadership and our store-level team members across North America.
• Craft clear, concise, and on-brand messages that translate corporate priorities into actionable guidance for store teams.
• Ensure communications reflect Claire’s tone of voice and inspire engagement from a diverse retail audience.
• Develop and distribute internal newsletters, memos, and announcements to keep teams informed of promotions, policy updates, operational changes, and company news.
• Maintain a communication calendar to ensure consistent cadence and timely delivery of critical updates.
• Partner closely with Operations, HR, Marketing, Visual Merchandising, and Training to ensure alignment and consistency across all messages.
• Serve as a liaison between store teams and corporate office, collecting feedback to improve communication effectiveness.
• Collaborate with internal French Translator to ensure Quebec-compliant, bilingual communications are distributed promptly.
• Draft and edit content for internal platforms, including SOPs, training materials, leadership messages, and event announcements.
• Provide guidance on best practices for urgent or sensitive issues (e.g., system outages, product recalls, policy changes).

Requirements

• Associate degree in Communications, Business, or related field (Bachelor’s preferred).
• 2+ years of experience in communications, internal communications, or retail operations.
• Proven ability to work independently with minimal supervision while collaborating cross-functionally.
• Strong written and verbal communication skills with a keen eye for detail and brand consistency.
• Proficiency in Microsoft Office Suite and communication platforms (e.g., Teams, Outlook).
• Ability to manage multiple projects in a fast-paced, deadline-driven environment.
• Experience supporting communications for a retail or multi-unit organization strongly preferred.
• Strong interpersonal skills and ability to connect with diverse audiences.
• Willingness to travel occasionally for meetings, store visits, or training.

Benefits

• medical, dental, and vision insurance
• voluntary welfare plans
• bonus plan eligibility
• 401(k) match
• vacation time
• sick time*
• paid leave