Commercial Counsel negotiating various commercial agreements for Observe.AI, an AI agent platform enhancing customer experience by automating interactions.
Responsibilities
Draft, review, and negotiate a wide variety of commercial contracts, including SaaS agreements, partnership agreements, vendor contracts, and any associated ancillary agreements.
Advise sales and the business on legal risks and liabilities (i.e. data use, privacy, and AI-specific considerations, etc.) offering practical, risk-balanced paths to signature.
Serve as a business partner and provide practical, real-time legal counsel to help achieve business goals while maintaining a balanced risk profile.
Collaborate with other teams, including finance, security, and product to align internal operations with external commitments.
Identify and implement process improvements to accelerate deal closures, including maintaining and developing templates, fallbacks and clause libraries. Contribute to the creation of deal-desk guard rails and escalation criteria with the Head of Commercial Legal.
Operationalize contracting with our CLM/ATS/CRM stack (e.g., Ironclad/DocuSign/Salesforce): accurate metadata, playbooked approvals, and clean handoffs to Order Ops/Finance.
Enable the field with short trainings, FAQs, and one-pagers on common positions (data residency, AI model use, uptime/credits, termination, IP/feedback).
Stay up-to-date on legal and regulatory developments impacting the AI and SaaS industries, including privacy regulations.
Requirements
Juris Doctor (JD) from an accredited law school, licensed to practice law in the United States.
5-10 years of commercial/technology transactions experience, with a significant amount of the time spent at a B2B SaaS or technology company
Experience negotiating SaaS commercial terms (limitations of liability, indemnities, IP rights, usage/data rights, service levels, credits)
Strong understanding of privacy and data security laws (e.g., GDPR, CCPA, HIPAA) and other regulations pertaining to businesses.
Proven ability to prioritize and move quickly in a high-growth environment; crisp, plain-English drafting and strong stakeholder management with Sales leadership.
Experience building contract playbooks, fallback positions, and scalable processes; familiarity with CLM and CRM tools (e.g., Ironclad/DocuSign/Salesforce).
Exceptional attention to detail and the ability to manage multiple priorities and deadlines effectively.
Benefits
Competitive compensation including equity
Excellent medical, dental, and vision insurance options
Flexible time off
10 Company holidays + Winter Break and up to 16-weeks of parental leave
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