Analista Facilities leading facilities projects and CAPEX investments at Construtora Tenda in São Paulo. Focused on budget management, supplier relations, and team leadership.
IA
Hybrid Commercial Analyst, SBC
Posted 4 months ago
About the role
- Quality collection and property surveillance activities for commercial real estate loans supporting Portfolio Managers. Handling borrower inquiries, monitoring delinquent loans, and coordinating with internal departments.
Responsibilities
- Provide quality collection and property surveillance activities for commercial real estate loans
- Support a team of Portfolio Managers that serve as the primary contact for borrower research requests and collection efforts
- Perform customer relationship functions, review loan documents, compliance, quality control and resolve a wide spectrum of borrower related inquiries related to commercial loan servicing
- Assist Portfolio Manager to monitor all delinquent commercial loans and pursue a course of action to resolve the delinquency
- Perform daily customer service activities via handling of outbound calls with borrowers and/or third-party representatives
- Perform customer service activities related to inbound calls in a call queue
- Maintaining service levels and call center performance metrics - Schedule Adherence and Attendance/Availability
- Support Portfolio Manager in clearance of surveillance related activities to include: Tax, Insurance, Escrow Analysis, Suspense and Task management
- Obtain the required documentation for borrower special requests including assumptions, easements, partial releases, etc., and submit to the Portfolio Manager to review, prepare and submit a detailed recommendation for approval
- Identify and escalate significant property issues to the Portfolio Manager
- Collect and assist to analyze property operating statement and rent rolls as part of Watchlist monitoring and collateral review
- Coordinate with internal departments for management of portfolio
- Other duties as assigned
Requirements
- 2+ years of experience in the mortgage industry required
- Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things
- Ability to work independently and self-motivated
- College degree preferred
- Open to College undergraduates with 6 months Business Process Outsourcing (BPO) experience preferable in collections department
Benefits
- Stable Internet connection required for Hybrid work from home model
- May be required to work in the office according to business needs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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