Managing the collections process for Comcast Business by addressing delinquencies and resolving inquiries through effective communication methods. This role ensures customer accuracy and satisfaction while adhering to company guidelines.
About the role
- Collections Specialist responsible for managing customer collections and receivables from North and Latin America. Requires proficiency in SAP and MS Excel with evening working hours.
Responsibilities
- Performing collection activities on assigned customers portfolio from North and Latin America regions
- Collecting customers' receivables by monitoring accounts and proactively contacting clients (phone calls and e-mails)
- Updating account status records and document collection efforts
- Reporting on collections activity and customer accounts status
- Maintaining telephone contact and correspondence regarding debt, verifying payments, and communicating effectively with customers to secure/negotiate payment while increasing customer satisfaction
- Preparing account reconciliation for customers
- Administrating bad debt (over 180 days)
- Effectively communicating with sales team and other internal departments to drive process improvements and achieve/ exceed assigned targets
- Reconciling customers’ accounts in terms of unapplied payments and credit notes
- Meeting or exceeding monthly/quarterly assigned targets for cash collection and reducing past due receivables
- Maintaining customers' contact details and ensuring timely delivery of invoices to the customers
Requirements
- 1-2 years’ experience in the Accounts Receivable area
- Fluent in English - at least CEFR B2/C1 level
- Practical knowledge of SAP and MS Excel is desired
- Strong oral and written communications skills
- Must be driven to achieve results and function within a team environment
- Evening working hours: (8.5h between 2:00 pm and 12:00 am)
Benefits
- Private healthcare including dental care – MEDICOVER
- Life and long-term disability insurance
- MyBenefit Cafeteria system
- Multisport Card
- Social Fund Subsidies
- Home Office allowance
- Tuition reimbursement
- Referral awards
- Internal career development opportunities in multiple business areas
- Day off to celebrate your birthday
- up to 3 additional days of vacation by length of service in the company
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