Hybrid Collections Specialist

Posted last week

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About the role

  • Detailed analysis of Digital Collections KPIs;
  • Create and implement a digital collections strategy and cadence (collections journey) focused on improving results and reducing costs;
  • Monitor collections metrics to build reports that support decision-making and ensure continuous process improvement;
  • Meet objectives and targets set by management within established deadlines;
  • Build the customer journey according to customer segmentation variables and collection channel;
  • Create communication templates aligned with the customer journey and the channel used;
  • Configure rules in the collections CRM (Cobransaas);
  • Manage collections partners (EPS).

Requirements

  • Bachelor's degree or higher;
  • Experience in collections and credit recovery, preferably with consulting firms;
  • Ability to configure/parameterize CRM systems;
  • Experience implementing collections strategies/cadences;
  • Strong experience in database analysis (SQL) is essential;
  • Experience with portfolio sales (sale of debt portfolios);
  • People management experience is a plus;
  • Willingness to travel.

Benefits

  • Medical and Dental insurance (employee and dependents)
  • Dr. C&A — Telemedicine and teletherapy
  • Amigo Program (psychological, legal and social support)
  • Pharmacy agreement with payroll discount
  • Gympass
  • Flexible Meal Benefit (VA and/or VR)
  • Annual bonus
  • Parking (workplace: Alphaville – Barueri/SP)
  • Birthday Off — receive one day off during your birthday month
  • Flexible working hours
  • Semi-annual vacation
  • Discounts in C&A stores and e-commerce

Job title

Collections Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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