Hybrid Collections Specialist – Accounting

Posted 4 weeks ago

Apply now

About the role

  • Partner with accounting to resolve potential issues regarding payment application
  • Review daily payment files and confirm accuracy of results
  • Knowledge of Excel function including but not limited to VLOOKUP, SUMIF, COUNTIF, IF
  • Resolve delinquent customer accounts through various means, e.g., skip-tracing, written correspondence, inbound/outbound phone contact (standard/ automated dialer), and making arrangements for payment
  • Monitor the aging of customer receivables and takes corrective action to resolve open accounts receivable balances on a timely basis
  • Resolve customer issues and complaints concerning billing/settlement
  • Submit regular reports on the status of unpaid accounts and any repayment progress
  • Support other accounting positions as the need arises
  • Work independently and manage a workload that contains time-sensitive tasks, which means you’ll also have to manage and prioritize problems effectively while contributing to overall team goal achievement
  • Update customer files to ensure data integrity
  • Ensure the processing of payments
  • Document all customer payments to the right reports
  • Other duties as assigned by the manager

Requirements

  • High school diploma or GED required
  • Business-to-business (B2B) experience desired
  • Strong communication and negotiation skills
  • Attention to detail and accuracy
  • Proficiency in accounting software and Microsoft Office Suite
  • Ability to handle sensitive information confidentially
  • Problem-solving skills to address and resolve customer issues
  • Excellent writing and editing skills
  • Strong interpersonal and communication skills
  • Ability to manage multiple projects and meet deadlines
  • Proficiency in using communication tools and platforms

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off

Job title

Collections Specialist – Accounting

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job