Partner with accounting to resolve potential issues regarding payment application
Review daily payment files and confirm accuracy of results
Knowledge of Excel function including but not limited to VLOOKUP, SUMIF, COUNTIF, IF
Resolve delinquent customer accounts through various means, e.g., skip-tracing, written correspondence, inbound/outbound phone contact (standard/ automated dialer), and making arrangements for payment
Monitor the aging of customer receivables and takes corrective action to resolve open accounts receivable balances on a timely basis
Resolve customer issues and complaints concerning billing/settlement
Submit regular reports on the status of unpaid accounts and any repayment progress
Support other accounting positions as the need arises
Work independently and manage a workload that contains time-sensitive tasks, which means you’ll also have to manage and prioritize problems effectively while contributing to overall team goal achievement
Update customer files to ensure data integrity
Ensure the processing of payments
Document all customer payments to the right reports
Other duties as assigned by the manager
Requirements
High school diploma or GED required
Business-to-business (B2B) experience desired
Strong communication and negotiation skills
Attention to detail and accuracy
Proficiency in accounting software and Microsoft Office Suite
Ability to handle sensitive information confidentially
Problem-solving skills to address and resolve customer issues
Excellent writing and editing skills
Strong interpersonal and communication skills
Ability to manage multiple projects and meet deadlines
Proficiency in using communication tools and platforms
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