Collections Agent responsible for making and receiving calls regarding client accounts and product updates. Engaging with customers to resolve issues and improve account retention.
About the role
- Collections Specialist - Accounting handling delinquent accounts in payments processing for Worldpay. Partnering with accounting and managing customer account issues effectively.
Responsibilities
- Partner with accounting to resolve potential issues regarding payment application
- Review daily payment files and confirm accuracy of results
- Knowledge of Excel function including but not limited to VLOOKUP, SUMIF, COUNTIF, IF
- Resolve delinquent customer accounts through various means, e.g., skip-tracing, written correspondence, inbound/outbound phone contact (standard/ automated dialer), and making arrangements for payment
- Monitor the aging of customer receivables and takes corrective action to resolve open accounts receivable balances on a timely basis
- Resolve customer issues and complaints concerning billing/settlement
- Submit regular reports on the status of unpaid accounts and any repayment progress
- Support other accounting positions as the need arises
- Work independently and manage a workload that contains time-sensitive tasks, which means you’ll also have to manage and prioritize problems effectively while contributing to overall team goal achievement
- Update customer files to ensure data integrity
- Ensure the processing of payments
- Document all customer payments to the right reports
- Other duties as assigned by the manager
Requirements
- High school diploma or GED required
- Business-to-business (B2B) experience desired
- Strong communication and negotiation skills
- Attention to detail and accuracy
- Proficiency in accounting software and Microsoft Office Suite
- Ability to handle sensitive information confidentially
- Problem-solving skills to address and resolve customer issues
- Excellent writing and editing skills
- Strong interpersonal and communication skills
- Ability to manage multiple projects and meet deadlines
- Proficiency in using communication tools and platforms
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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