Collections Senior Process Associate handling accounts receivable and customer disputes for international clients. Managing customer communications and collaborating with team members to improve processes.
About the role
- Collection Customer Service Representative at Grainger managing customer receivables. Providing high-level service in a hybrid work environment after training.
Responsibilities
- Answer inbound phone inquiries and quickly respond to customer requests for documentation.
- Demonstrate problem solving and curiosity dealing with our customers and your colleagues.
- Use professional collection skills and techniques to identify customer reasons for delinquent account status including outbound calling.
- Work with multiple departments such as Credit, Sales, and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.
- Maintain accurate and detailed customer contact notes following established standard repeatable processes.
- Work with customers and accounts receivable specialists to resolve situations which cause un-reconciled checks.
- Partner with Sales personnel on payment barrier removal.
- Provide Credit Managers with customer information to help evaluate customer payment terms.
Requirements
- High school diploma or equivalent
- 1+ year of experience solving customer issues in a customer service environment or inbound call center experience.
- Computer proficiency in programs such as MS Outlook, MS Word and MS Teams, and MS Excel (can maintain spreadsheets)
- Phone customer service skills and a solid command of English grammar for verbal and written interactions.
- The ability to work in Janesville location for training and position requirements.
Benefits
- Medical, dental, vision, and life insurance coverage starts on day one of employment.
- Access to up to 50% of your paycheck based on hours worked before payday.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, parental leave, and other benefits.
- Safety shoes provided (where applicable).
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Patient Collections Coordinator ensuring timely account payments for CVS Health. Handling patient accounts with a focus on customer service in a fast - paced environment.
Provide customer support handling escalations in collections for Carrington Mortgage Services. Resolving complex customer calls and ensuring compliance with regulations in a hybrid schedule.
Late Stage Collections Specialist negotiating loan repayments and advising borrowers on options for Carrington Mortgage Services. Handling diverse loan servicing functions with a focus on compliance and customer support.
Late Stage Collections Specialist I at Carrington Mortgage Services counseling borrowers on loan modification and collections. Responsible for managing calls and providing alternatives for borrowers in financial distress.
Credit and Collection Coordinator ensuring management of accounts receivable and compliance with internal policies. Leading team to improve processes and driving financial KPIs in Monterrey, Mexico.
Credit Analyst supporting credit and collections processes at Bridgestone. Focusing on compliance and collaboration with internal teams to improve outcomes.
Credit Analyst supporting credit and collections processes at Bridgestone. Collaborating with internal teams to ensure compliance and improve processes while maintaining customer accounts.
Credit Analyst supporting credit and collections processes for Bridgestone's East Region teams. Maintaining compliance and collaboration with internal teams in a hybrid work environment.
Credit Analyst supporting collections processes at Bridgestone. Collaborating with internal teams and analyzing credit histories for decision - making.