Collections Agent responsible for making and receiving calls regarding client accounts and product updates. Engaging with customers to resolve issues and improve account retention.
About the role
- Collections Representative conducting month-end reconciliations and analytical reporting for a logistics firm. Engaging with clients and internal teams to ensure accurate financial management.
Responsibilities
- Prepare month-end reconciliation of bad debt reserves-- including profit retractions, refunds, invoice adjustments, payment plan reviews, and final notice
- Analyze client records and market data
- Carefully analyze financial data to produce clear and objective reports
- Prepare and report the status of efforts related to key departmental metrics to upper management
- Research analysis of both industry and customer market data
- Produce monthly financial and management reports
- Investigate and resolve any irregularities or inquiries
- Develop and enhance current best practices
- Utilize professional communication to consult agents and customers
Requirements
- Relevant bachelor's degree
- Hands-on experience with accounting software
- Ability to use judgment in determining account clearance and challenges
- Working proficiency in Excel, at a minimum of an intermediate level
- Excellent analytical skills along with the ability to create and present detailed reports
- Problem-solving attitude
- Availability to be in office every Thursday.
Benefits
- ATG offers medical, dental, vision, and flexible spending and HSA benefits on the first of the month following the date of hire.
- Additional benefits include PTO, short- and long-term disability, and 401K with 3.5% match.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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