Assistente de Cobrança na Votorantim atuando em atendimento de clientes inadimplentes. Focado em estratégias de renegociação e recuperação de dívidas com comunicação positiva.
About the role
- Lead and develop a high performance collections team at Cogna, fostering organizational culture and efficiency in credit recovery strategies.
Responsibilities
- Lead and develop a high‑performance collections team, delivering feedback and both technical and behavioral guidance.
- Actively participate in building a top-performing team.
- Act as a promoter and role model of the organizational culture within the team.
- Coordinate activities of the internal team and external collection partners, ensuring alignment of goals and processes.
- Create and implement new routines and strategies for the operation, proactively seeking ways to increase efficiency.
- Define and organize regular rituals and routines for managing the team and collection partners.
- Escalate and refine the collections strategy to achieve predetermined objectives and targets.
- Serve as an escalation point for complex negotiation cases or complaints, seeking effective solutions.
- Monitor the portfolio of partners, identify delinquency risks and develop preventive and credit recovery actions.
- Analyze and report productivity and quality indicators for the team and analysts, applying action plans to drive improvements.
- Work together with partners' Quality and Continuous Improvement areas to map processes, create controls, and enhance team efficiency.
- Analyze the profile of the collections portfolio, segmenting customers and defining the most effective approaches.
- Propose the implementation of new technologies and tools to automate processes and increase operational efficiency.
Requirements
- Proven experience managing collections teams.
- Experience with operational and performance metrics in collections.
- Analytical profile with strong data analysis skills.
- Analytical capability and strategic vision to propose solutions.
- Strong communication skills to interact with the team, partners and other stakeholders.
- Proactivity and a sense of urgency in problem resolution.
- Knowledge of BI (Business Intelligence) tools is a plus.
- Effective communication, leadership, resilience and teamwork skills.
Benefits
- Profit sharing: celebrating results is part of Cogna’s way.
- Meal or food allowance: provided via a flexible benefits card.
- Health insurance: a comprehensive health plan with dependent coverage and co‑payment.
- Dental insurance: available to help keep your smile healthy.
- Undergraduate and graduate scholarships: access to our educational units for you and your dependents (spouse and children).
- Birthday day off: choose a day to relax and celebrate.
- SESC agreement: access to various programs that improve quality of life.
- Univers pharmacy discounts: savings on a variety of medications.
- Corporate university: multiple free learning tracks and courses to continue developing with us.
- Book discounts: discounts on leading titles from our publishers.
- Wellhub (Gympass): support for keeping active in your daily routine.
- Ninho Program: a program dedicated to families expecting a new baby.
- Valoriza – Internal Recruitment Program: boost your career through internal opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Credit and Collections Manager overseeing credit granting and risk management over financial data. Collaborating with sales and finance teams while managing customer credit evaluations and collections.
Early Stage Collections Specialist responsible for counseling borrowers on loan solutions in hybrid work setup. Contributing to mortgage servicing at Carrington Mortgage Services with customer - focused approach.
Chargé de gestion et recouvrement managing client relationships and payments in Guadeloupe. Responsible for client follow - ups, dispute management, and administrative tasks within a dynamic team.
Analista de Crédito e Cobrança PL managing accounts receivable and supporting credit processes. Collaborating with teams to minimize delinquency and enhance financial flows in Soprano.
Director of Billing & Collections managing billing and collections operations for McCarthy Tétrault, a leading Canadian law firm. Requires 10+ years in billing and collections, leading multi - office teams.
Account Collections Coordinator handling credit card disputes for Royal Caribbean. Involves managing receivables from unpaid cruise reservations and collaborating with internal teams.
Early - Stage Collections Specialist managing borrower loan situations for Carrington Mortgage Services. Evaluating borrowers’ options, negotiating payment arrangements, and providing financial guidance.
Credit Recovery Agent ensuring financial stability through effective management of client portfolios and communication with customers. Collaborating with administrative and legal teams to resolve issues effectively.
Collections Supervisor optimizing account recovery strategies at PayJoy. Collaborating with internal teams and external agencies for effective debt management in Brazil.