Hybrid Collections Analyst

Posted 2 months ago

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About the role

  • Improve the company’s cash flow through proactive collection of outstanding debts
  • Manage accounts receivable and identify overdue accounts
  • Find and contact debtors/customers to arrange and inquire about overdue payments
  • Maintain accurate records and reports on collection activity and account status
  • Monitor accounts and research historical data for each debt or invoice
  • Take steps to encourage timely debt payment and update collection efforts
  • Use analytical tools and bilingual communication skills to negotiate effectively
  • Report on collection activity and status of accounts receivable to stakeholders
  • Contribute to a data-driven collections process balancing efficiency and customer satisfaction

Requirements

  • 1+ years proven experience as a collections specialist or similar position
  • Knowledge of collecting procedures and techniques
  • English/Spanish (written and oral)
  • Working knowledge of Microsoft Office Excel
  • Comfortable working with goals
  • Patience and ability to handle stress
  • Excellent communication skills (written and oral)
  • Negotiation skills
  • Problem-solving skills
  • Proactive
  • Excellent customer service attitude

Job title

Collections Analyst

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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