Hybrid Clinical Case Manager

Posted last month

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About the role

  • Serve as the client’s primary point of contact and coordinate with doctors, specialists, pharmacists, social services providers, caregivers, and the Care Team
  • Manage client cases, coordinate health care benefits, provide education, and facilitate member access to care in a timely and cost-effective manner
  • Assess member needs in physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral/linkage to community-based services
  • Oversee development of client care plans and SMART goal setting
  • Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services; travel throughout Sacramento County required
  • Connect clients to other social services and supports and advocate on behalf of the client with health care professionals
  • Utilize evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
  • Conduct outreach and engagement activities to facilitate linkage to the ECM program and log activity in the CRM system
  • Evaluate client progress, update SMART goals, arrange transportation, complete all documentation and outcome measures, maintain EMR and other business systems, and complete monthly reporting to ensure program compliance
  • Attend training as assigned

Requirements

  • MSW degree, or ACSW, LCSW, or LMFT license in California required
  • 1+ year of experience as a care manager, care navigator, or community health worker supporting vulnerable populations (2 or more years preferred)
  • Willing and able to work Monday-Friday 8:30am-5:00pm, both in the field and remotely, with flexibility for potential evenings and weekends
  • Working knowledge of government and community resources related to social determinants of health
  • Excellent oral and written communication skills
  • Positive interpersonal skills
  • Clean driving record, valid driver's license, and reliable transportation
  • Must have general computer skills and a working knowledge of Google Workspace, MS Office, and the internet
  • Bilingual (English/Spanish) is a plus
  • Vaccination requirement: Employees in patient, client, or customer-facing roles must be vaccinated against COVID-19 and influenza (religious/medical accommodations considered)
  • Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire

Benefits

  • medical, dental, and vision insurance
  • income protection benefits
  • flexible PTO
  • company holidays
  • 401k
  • access to other wellness benefits
  • mileage reimbursement per IRS guidelines

Job title

Clinical Case Manager

Job type

Experience level

Junior

Salary

$32 - $38 per hour

Degree requirement

Postgraduate Degree

Location requirements

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