Clinic Manager overseeing daily operations and patient care at Medcor's occupational health clinic. Collaborating with key stakeholders to ensure effective clinic workflows and logistics.
About the role
- Serve as the client’s primary point of contact and coordinate with providers (doctors, specialists, pharmacists, social services, etc.)
- Manage client cases, coordinate health care benefits, provide education, and facilitate member access to care in a timely and cost-effective manner
- Collaborate and communicate with caregivers/family support persons and Care Team to promote wellness, recovery, independence, resilience, and member empowerment
- Assess member needs across physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services
- Oversee development of client care plans and SMART goal setting and evaluate client progress
- Offer services where the member resides or finds most accessible (office-based, telehealth, field-based)
- Connect clients to social services and supports and arrange transportation (e.g., ACCESS)
- Advocate on behalf of the client with health care professionals
- Utilize evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
- Conduct outreach and engagement activities and log activity in CRM
- Maintain up-to-date patient health records in EMR and other business systems, complete documentation and outcome measures timely
- Complete monthly reporting to ensure program compliance and attend assigned training
Requirements
- MSW degree, or active ACSW, LCSW, or LMFT license in California required
- 1+ year of experience as a care manager, care navigator, or community health worker supporting vulnerable populations (2+ years preferred)
- Willing and able to work Monday-Friday 8:30am-5:00pm, both in the field and remotely, with flexibility for potential evenings and weekends
- Willing and able to travel throughout the assigned territory (Los Angeles County)
- Working knowledge of government and community resources related to social determinants of health
- Excellent oral and written communication skills
- Positive interpersonal skills
- Clean driving record, valid driver's license, and reliable transportation
- General computer skills and working knowledge of Google Workspace, MS Office, and the internet
- Experience with Electronic Medical Record (EMR) systems and Client Relationship Management (CRM) systems
- Bilingual (English/Spanish) is a plus
- Compliance with background screening, drug/health screenings, vaccination requirements, and E-Verify work eligibility verification
Benefits
- medical, dental, and vision insurance
- income protection benefits
- flexible PTO
- company holidays
- 401k
- access to other wellness benefits
- mileage reimbursement per IRS guidelines
Job title
Job type
Experience level
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Degree requirement
Location requirements
Clinic Manager overseeing operations in a worksite health & wellness clinic for Medcor. Responsible for patient care and collaborative health service functions in a team environment.
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