Clinical Business Operations Representative facilitating pre and post care solutions at UHealth. Assisting patients and managing clinical operations for efficient healthcare delivery.
Responsibilities
Facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations
Performs general administrative and receptionist functions
Assists patients in a courteous, efficient and professional manner
Obtains or reviews all patient demographic information, insurance information, and referral numbers
Reviews clinical records for completeness
Triage incoming calls, responds to questions, directs calls, and documents messages
Answer requests from internal and external customers
Coordinate physician schedule and outpatient clinic
Supervises appointments for VIP and international patients
Requirements
High school diploma or equivalent
Minimum 2 years of relevant experience
Skill in data entry with minimal errors
Ability to communicate effectively in both oral and written form
Ability to work evenings, nights, and weekends as necessary
Skill in collecting, organizing, and analyzing data
Ability to work independently and/or in a collaborative environment
Commitment to the University’s core values
Any relevant education, certifications and/or work experience may be considered.
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