Customer Support Representative managing ERP customer inquiries in packaging industry. Handling 1st and 2nd level support cases while documenting system functionalities.
About the role
- Client Support Specialist at Zelis managing operational changes and client relations. Responsible for stakeholder communication and delivery of client support objectives.
Responsibilities
- Participates in daily and/or weekly meetings with stakeholders; providing support, leadership, and technical solutions to accomplish operational objectives.
- Engages in constructive dialogue with clients, colleagues, and team members to ensure clarity, alignment, and the successful achievement of project goals.
- Acts as a resource and support for stakeholders and other Zelis team members in all aspects of client operations and relationships with Zelis.
- Proactively monitors assigned client support tickets to ensure timely and effective resolution.
Requirements
- Bachelor's degree in Business, Technology, or a related field preferred or equivalent experience
- 2+ years of experience in a customer support or client-facing role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and support tools
- Ability to manage multiple tasks and prioritize effectively
- Empathy and patience when dealing with complex, rushed or tense situations
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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