Client Service Specialist providing Level 2 phone and ticket support for SMB merchant clients. Handling client issues and collaborating with internal teams in a call center environment.
About the role
- Handle client inquiries and provide account support at Dominion Diagnostics' Client Services center. Utilizing knowledge of diagnostics business to serve customers effectively.
Responsibilities
- Responds to all inquiries received in the Client Services call center
- Provides information and account support to all internal and external parties
- Responds to all incoming inquiries from clients and Dominion Sales Executives
- Responsible for handling calls from new and existing customers regarding a variety of requests
- Utilizes knowledge of Dominion Diagnostics business and products to better serve our customers and support our accounts.
Requirements
- minimum of two years experience in a customer service environment, preferably in a clinical laboratory setting
- Knowledge and practice of customer service standards and procedures
- Telephone skills
- Knowledge of modern office equipment and administrative procedures
- Computer savvy
- Problem-solving skills
- Multitasking
- Skill in the use of personal computers and related software applications, such as Excel and Microsoft Word
- Strong verbal and written communication skills
- Ability to prepare and process administrative paperwork
- Organizational/planning skills
- Ability to prioritize duties
- Ability to maintain confidentiality and professionalism
- Ability to work efficiently and cooperatively.
Benefits
- medical, dental, and vision coverage
- a 401(k) plan with an employer match
- paid time off
- employer-paid life and disability insurance with additional buy-up coverage options
- tuition and continuing education reimbursement
- other voluntary benefits, like Pet Insurance
- annual wellness program for all employees and their families
- annual bonus may be paid to eligible employees based on organizational and individual performance
- full access to an Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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