Client Care Specialist delivering professional customer service at animal memorial services. Ensuring quality interactions via various communication methods and coordinating client service requests.
About the role
- Client Service Director overseeing service and performance of insurance teams in Southern California. Managing relationships with insurance carriers and ensuring high-quality client service delivery.
Responsibilities
- The Client Service Director (CSD) is a critical leadership position across all Lines of Business at HUB SoCal.
- This role in the SoCal Region provides service oversight for one or more High Performing Teams (HPTs).
- Works closely with Producers to ensure the High Performing Teams (HPTs) are effective and hit desired long-term outcomes.
- Manage, support, and coach team members to ensure they are performing effectively.
- Utilize data analytics capabilities to identify and understand any root cause issues.
- Partner with the PL/CL/EB Practice Leader to ensure book sizes are optimized across the teams.
- Cultivate and sustain strategic relationships with insurance carrier partners.
Requirements
- Minimum 7 - 10 years of insurance brokerage experience, preferably in Commercial Lines.
- Minimum 3-5 years of leadership experience in the insurance industry managing a department or branch.
- Proficient with computer systems, including but not limited to Microsoft Office and EPIC.
- Industry designation (e.g., CPRIA, CPCU, CIC) considered an asset.
Benefits
- PPOs
- HMO
- HSA
- FSA
- vision coverage
- dental coverage
- pet insurance
- paid time off
- a generous 401k plan
Job title
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