Hybrid Client & Sales Support Coordinator

at Allen Leigh Consulting

• Job title: Client & Sales Support Coordinator
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: CA$55,000 - CA$60,000 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Hamilton, Canada

About the role

• Client & Sales Support Coordinator at Bienenstock ensuring seamless client experience and supporting the sales team. Collaborating internally to enhance operational efficiency and client relations.

Responsibilities

• Serve as the first point of contact for select inbound client inquiries and participate in discovery calls as needed.
• Assist and collaborate with Sales Representatives to create and update quotes, prepare compelling client resource folders, and execute timely, thoughtful follow-ups that keep opportunities moving forward.
• Assist the Sales team in reviewing incoming tender and RFP documents to identify product alignment, assess fit, and support timely, strategic responses.
• Independently manage small-scale orders (typically under $20K), and seamlessly transition complex or high-value orders to the appropriate Sales team member.
• Guide clients to the online shop for qualifying orders and provide support for web-based transactions.
• Coordinate with logistics, shipping, and customer service teams to address order issues as needed.
• Own the intake and tracking of incoming maintenance requests.
• Collaborate cross-departmentally to determine appropriate solutions and prepare tailored maintenance contracts as needed.
• Under the direction of the Sales Manager, support a variety of sales administration tasks as needed including updating SOPs, client-facing documents, and sales resources.
• Support the team by maintaining accurate and timely data entry in the CRM and sales pipeline, enabling reliable forecasting, reporting, and overall team efficiency.
• Maintain knowledge of products, pricing structures, and industry trends to confidently support clients and internal teams.

Requirements

• 2+ years in a sales support, customer service, or administrative coordination role; experience in construction, design, or educational sales is a plus.
• Proficiency with CRM tools (e.g., HubSpot, Salesforce), Microsoft Office/Google Workspace, and basic order management systems.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
• Exceptional communication and interpersonal skills; customer-centric mindset.
• Self-starter with the ability to work both independently and as part of a collaborative team.

Benefits

• Mission-driven work & purpose: Join a team that’s building natural playgrounds, outdoor classrooms, and green schoolyards to foster children’s development and connection to nature.
• Team events & gatherings: Enjoy regular team-building events, seasonal celebrations, and gatherings that strengthen connection, culture, and collaboration across departments.
• Competitive pay and comprehensive benefits package.