Hybrid Claims Adjuster, Crime & Cyber Claims

at Puppy Dreams

• Job title: Claims Adjuster, Crime & Cyber Claims
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Mississauga, Canada

About the role

• Claims Adjuster managing insurance claims related to crime and cyber incidents. Responsible for client communication, investigation, and settlement negotiations in a hybrid working setup.

Responsibilities

• Manage claims from start to finish on behalf of insurers by conducting prompt and thorough investigations
• Schedule and manage meetings with various stakeholders
• Provide clients with regular updates on developments, coverage issues, and key elements of the assigned files
• Draft client reports with recommendations, and explanatory letters to insureds and claimants
• Deliver exceptional customer service by maintaining strong communication with all parties involved
• Timely and accurately document all relevant developments, including facts and circumstances of the loss and coverage issues
• Maintain a calendar to manage claim developments effectively
• Represent clients in disputes and collaborate with professionals such as lawyers, notaries, engineers, architects, accountants, bankruptcy trustees, and others
• Manage stakeholder expectations, negotiate settlements, and resolve claims in accordance with client instructions

Requirements

• Minimum three (3) years of experience as a claims adjuster in one or more of the following areas: crime insurance, cyber insurance, professional liability, and directors & officers (D&O) liability
• University degree considered an asset (e.g., law, engineering, accounting), or an equivalent combination of education and relevant experience
• Licensed claims adjuster or in the process of obtaining a license
• CIP or FCIP designation considered an asset
• Excellent written and spoken communication skills in both French and English
• Strong oral and written communication abilities
• Ability to perform and interpret advanced calculations, including comparative data analysis
• Knowledge of accounting principles
• Ability to adapt to different IT environments
• Advanced proficiency in Excel and Word is an asset
• Strong attention to detail, investigative mindset, analytical thinking, and the ability to interpret complex legal documents
• Strong organizational skills with the ability to prioritize daily tasks for effective time and case management
• Ability to develop and maintain strong business relationships
• Ability to work independently with minimal supervision
• Willingness to travel

Benefits

• You will be compensated for your billable hours and benefit from a flexible benefits package tailored to your needs, including options for taxable and non-taxable health care spending
• You will receive support from a local, experienced team and have access to centralized after-hours support
• Your continuing education expenses will be reimbursed