Claims Adjuster managing insurance claims related to crime and cyber incidents. Responsible for client communication, investigation, and settlement negotiations in a hybrid working setup.
Responsibilities
Manage claims from start to finish on behalf of insurers by conducting prompt and thorough investigations
Schedule and manage meetings with various stakeholders
Provide clients with regular updates on developments, coverage issues, and key elements of the assigned files
Draft client reports with recommendations, and explanatory letters to insureds and claimants
Deliver exceptional customer service by maintaining strong communication with all parties involved
Timely and accurately document all relevant developments, including facts and circumstances of the loss and coverage issues
Maintain a calendar to manage claim developments effectively
Represent clients in disputes and collaborate with professionals such as lawyers, notaries, engineers, architects, accountants, bankruptcy trustees, and others
Manage stakeholder expectations, negotiate settlements, and resolve claims in accordance with client instructions
Requirements
Minimum three (3) years of experience as a claims adjuster in one or more of the following areas: crime insurance, cyber insurance, professional liability, and directors & officers (D&O) liability
University degree considered an asset (e.g., law, engineering, accounting), or an equivalent combination of education and relevant experience
Licensed claims adjuster or in the process of obtaining a license
CIP or FCIP designation considered an asset
Excellent written and spoken communication skills in both French and English
Strong oral and written communication abilities
Ability to perform and interpret advanced calculations, including comparative data analysis
Knowledge of accounting principles
Ability to adapt to different IT environments
Advanced proficiency in Excel and Word is an asset
Strong attention to detail, investigative mindset, analytical thinking, and the ability to interpret complex legal documents
Strong organizational skills with the ability to prioritize daily tasks for effective time and case management
Ability to develop and maintain strong business relationships
Ability to work independently with minimal supervision
Willingness to travel
Benefits
You will be compensated for your billable hours and benefit from a flexible benefits package tailored to your needs, including options for taxable and non-taxable health care spending
You will receive support from a local, experienced team and have access to centralized after-hours support
Your continuing education expenses will be reimbursed
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